Reset Password

Customers can reset their passwords electronically if the cell phone number and email address on their customer code profile is correct.  Click here to view the step by step guide.

If you experience challenges with login in to the CIPC system or your cell phone number and email address are incorrect, follow the following process:

1.    Download the “Password Reset Request Form”
2.    Scan the completed form in PDF and e-mail the form and certified identity copy (or passport if not South African citizen) of the owner of the customer code (certification must not be older than 3 months) to

 If you have more than one customer code, with balances in both accounts:

In order to ensure that you only have a single active customer code, the following process must be followed to transfer funds to a single active customer code:
1.     Log a ticket via the enquiry system / enquiries;
2.    Sign-in with your customer code and password;
3.    Select Department as Finance and Category as Refunds;
4.    Provide a brief narrative of the issue or refer to this notice number and provide the following information and documents to the ticket for the transfer of funds to the single preferred active customer code:
1.    Preferred customer code;
2.    Customer name and surname; and
3.    Proof of deposits made into the code that you want to make dormant;
4.    Letter on a letterhead requesting the refund and confirming into which code it must be transferred; and
5.    Certified identity copy of the owner of the code.
6.    Once e-mail confirmation is received that the funds have been transferred, the e-mail confirmation must be forwarded to and the following information must be attached:
1.    Completed  “Password Reset Request Form”  form  and
2.    Certified identity copy of the owner of the customer codes (certification not older than three months)

Company customer code

If the Company Secretary/staff member who dealt with CIPC resigned and new Company Secretary/staff member to represent the company is appointed, the following are required:
•    Certified ID Copy of new Company Secretary/client dealing with CIPC on behalf of company (Certification not older than three months)
•    Certified ID Copy or Resignation Letter of Previous Company Secretary
•    Affidavit by CEO/Director/Manager of company confirming resignation of previous customer code holder, indicating that customer code belongs to company , and not to individual
•    Certified ID copy (Certification not older than three months) of CEO/Director/Manager who signed the affidavit