Important to note

Important to note

Important to note

  • The standards are an indication of the maximum time it will take to process 90% of received applications.
  • CIPC is committed to continuously work on improving its service delivery standards and these will be reviewed every six months, as our systems and processes improve. Kindly note that CIPC is prioritizing the processing of on-line applications or lodgments relative to the manual lodgments.  Therefore customers are encouraged to file their applications electronically.
  • These standards will be adhered to on condition that:
    • Customers submit accurate and complete information.
    • The Customer’s account has sufficient funds available for the transaction to be processed.

 Queries about our service delivery standards not being met should be lodged by submitting a query via the Query Resolution System (QRS).  

3-tier escalation process (Automatically escalated)

When a query is lodged via the Query Resolution System, the customer will receive a reference number, which should be used in all correspondence with CIPC relating to the enquiry.

1st tier - 3 days to attend to the query

If the query is not attended to within two days after submission, it will automatically be escalated to the 2nd tier of the escalation process, namely to the manager of the business unit. 

2nd tier - 2 days to attend to the query

The manager of the business unit has three business days to attend to the query, and if not done, it will automatically escalate to the 3rd tier of the escalation process, namely the senior manager of the business division.

3rd tier - 5 days to attend to the query

The senior manager of the business unit has 5 business days to follow up and attend to the query.

Complaint to the Ombudsman

If transactions are not completed within the stipulated service delivery standards, and if the 3-tier query escalation process has been followed, the customer may lodge a complaint with the CIPC Ombudsman.  The client should have all the necessary or supporting documents, as well as the reference number received when the enquiry was lodged via the Query Resolution system, handy to lodge a complaint to the Ombudsman on the following email contacts: ombud@cipc.co.za. Kindly note that the complaints will not be considered if there is no proof that the query resolution team has failed to resolve the query.

List of Service Turnaround Times

Amendment of constitution of a co-operative

Amendment of constitution of a co-operative

15 working days from      receipt of an application

http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-co-oper/

CIPC website (e-services) Drop off box

Post

Email: Co-op6@cipc.co.za

1st level query KMello@cipc.co.za

2nd level query MMoeti@cipc.co.za

 3rd level query

Vuyani Nkohla

VNkohla@cipc.co.za

 


Co-operative registration and issue of certificate

Co-operative registration and issue of certificate      

 http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-co-oper/               

CIPC website (e-services)

Drop off box Post

Email: Cooperativesonline@cipc.co.za    

1st level query : Gotewang Setshedi :GSetshedi@cipc.co.za

 2nd level query: Lettie Skosana : LSkosana@cipc.co.za

3rd level query: Vuyani Nkohla : VNkohla@cipc.co.za

Changes of co-operative details

Changes of co-operative details

http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-co-oper/

CIPC website (e-services)

Drop off box

Post

Email: Co-op3an4@cipc.co.za

1st level query KMello@cipc.co.za

2nd level query MMoeti@cipc.co.za

3rd level query

Vuyani Nkohla

VNkohla@cipc.co.za

Conversions of co-operatives
Conversions     of co-operatives

    7 working    days from the date of receipt of an application

http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-co-oper/

CIPC website (e-services)

Drop off box

Post

Email: Cooperativesonline@cipc.co.za

1st level query

Lettie Skhosana

LSkhosana@cipc.co.za

2nd level query

Vuyani Nkohla

VNkohla@cipc.co.za
Amalgamations of co-operatives
Amalgamations of co-operatives

7 working days from the date of receipt of an  application

http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-co-oper/

CIPC website (e-services)

Drop off box

Post

Email: Cooperativesonline@cipc.co.za

1st level query

Lettie Skhosana

LSkosana@cipc.co.za

2nd level query

Vuyani Nkohla

VNkohla@cipc.co.za
Divisions of co-operatives

Divisions of co-operatives

7  working days from the date of receipt of an application

http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-co-oper/

CIPC website (e-services)

Drop off box

Post

Email: Cooperativesonline@cipc.co.za

1st level query

Lettie Skhosana

LSkosana@cipc.co.za

 2nd level query

Vuyani Nkohla

VNkohla@cipc.co.za

Changing of directors details of co-operatives

Changing of directors details of co-operatives

10 working days from the receipt of an application

http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-co-oper/

CIPC website (e-services)

Drop off box

Post

Email: Co-op2@cipc.co.za

1st level query

Mabuse Moeti

MMoeti@cipc.co.za

 

2nd level query

Vuyani Nkohla

VNkohla@cipc.co.za

Copyright in Film

Allocate an official application number to new copyright in film applications

Allocate an official application number to new copyright in film applications

1 working day from the receipt of the application

http://www.cipc.co.za/index.php/trade-marks-patents-designs-copyright-copyright/tade-marks/ho/

CIPC website (IP on-line)

Drop off boxes

Post

1st level query:

Tshepo Bambo TBambo@cipc.co.za

2nd level query:Kadi Petje: KPetje@cipc.co.za

Issue copyright in film registration certificates
Issue copyright in film registration certificates 2 working days from the receipt of the application

http://www.cipc.co.za/index.php/trade-marks-patents-designs-copyright-copyright/tade-marks/ho/

CIPC website (IP e-services)

Drop off box

Post

1st level query:

Tshepo Bambo at:TBambo@cipc.co.za

 

2nd level query:

Kadi Petje at:

KPetje@cipc.co.za

Designs

Allocate an official application number to new design applications
Allocate an official application number to new design applications 2 working days of having received the application/s

http://www.cipc.co.za/index.php/trade-marks-patents-designs-copyright/patents/

CIPC website (IP on-line)

Drop off box

Post

1st level query

Tshenolo Jakoba

TJakoba@cipc.co.za

 2nd level query

Victoria Didishe

VDidishe@cipc.co.za

3rd level query

Mavis Nyatlo

SMnyatlo@cipc.co.za

Issue design registration certificate
Issue design registration certificate   44 working days (2months) from the date of publication of the notice of acceptance in the Patent Journal     

http://www.cipc.co.za/index.php/trademarks-patents-designs-copyright/patents/     

CIPC website (IP on-line)

Drop off box

post

Drop off box

1st level query

Tshenolo Jakoba

TJakoba@cipc.co.za

 2nd level query

Victoria Didishe

VDidishe@cipc.co.za

3rd level query

Mavis Nyatlo

SMnyatlo@cipc.co.za

Process applications for renewal of designs

Process applications for renewal of designs     

2 working days of receipt of the application   

http://www.cipc.co.za/index.php/trademarks-patents-designs-copyright/patents/  

CIPC website (IP on-line)

Drop off box

Post

1st level query

Thulani Ntuli

TNtuli@cipc.co.za

2nd level query

Tshenolo Jakoba

TJakoba@cipc.co.za

3rd level query

Victoria Didishe

VDidishe@cipc.co.za

Patents

Allocate an official application number to new patent applications
Allocate an official application number to new patent applications  2 working days of having received the application/s  http://www.cipc.co.za/index.php/trade-marks-patents-designs-copyright/patents/ 

1st level query

Dineo Malebane

DMalebane @cipc.co.za

2nd level query

Victoria Didishe

VDidishe@cipc.co.za

3rd level query

Mavis Nyatlo

SMnyatlo@cipc.co.za

 
         
         
Issue patent registration certificate
Issue patent registration certificate    44 working days (2months) from the date of publication of the notice of acceptance in the Patent Journal   

http://www.cipc.co.za/index.php/trademarks-patents-designs-copyright/patents/

CIPC website (IP on-line)

Drop off box

Post

1st level query

Boitumelo Sepato

BSepato@cipc.co.za

2nd level query

Mavis Nyatlo

SMnyatlo@cipc.co.za

Process applications for renewal of patents

Process applications for renewal of patents   

2 working days of receipt of the application     

http://www.cipc.co.za/i ndex.php/trademarks-patents-designs-copyright/patents/   

CIPC website (IP on-line)              

Drop off box

Post

1st level query

Nokulunga Mdingi

NMdingi@cipc.co.za

2nd level query

Victoria Didishe

VDidishe@cipc.co.za

3rd level query

Mavis Nyatlo

SMnyatlo@cipc.co.za

 

Trade Mark

Trade mark Special search report
Trade mark Special search report     15 working days of   receipt of the application for a special search   http://www.cipc.co.za/index.php/find-enterprise-ip-informatr/se

Drop off box

Post

1st level query

Frank Chauke

fchauke@cipc.co.za

 Last level query

Fleurette Coetzee

fcoetzee@cipc.co.za

Allocate an official application number to new trade mark applications
Allocate an official application number to new trade mark applications     3 working days of having received the application/s  

http://www.cipc.co.za/index.php/trade-marks-patents-designs-copyright-copyright/tade-marks/ho/

E-filing

Drop off box

Post

 

1st level query

Celia Sekgothe

csekgothe@cipc.co.za

 Last level query

Fleurette Coetzee

fcoetzee@cipc.co.za

Issue a first official action in relation to new trade mark applications
Issue a first official action in relation to new trade mark applications 12 months from date of application N/A   N/A     

 

1st level query

Vuyiswa Tlape

VTlape@cipc.co.za

 Last level query

Fleurette Coetzee

fcoetzee@cipc.co.za

 

Trade mark registration certificates
Trade mark registration certificates   
66 working days (3months) from the expiry of the statutory opposition period in relation to applications where no formal opposition had been entered      N/A                 N/A       

                                        1st  level query

Gugu Mthombeni

gmthombeni@cipc.co.za

 

                                   Last  level query

Fleurette Coetzee

fcoetzee@cipc.co.za

 

 

Process applications for renewal of trade marks
Process applications for renewal of trade marks     3 working days after receipt of the application/s/ for renewal   

http://www.cipc.co.za/index.php/trade-marks-patents-designs-copyright-copyright/tade-marks/maintain/

E-filing

Drop off box

Post

1st level query

Helen Nuwejaar

hnuwejaar@cipc.co.za

 

Last level query

Fleurette Coetzee

fcoetzee@cipc.co.za

Corporate Compliance and Enforcement

Acknowledgment of receipt of complaints


Acknowledgment of receipt of complaints

5 working days of receipt of a complaint 

    N/A  

       N/A 

Joey Mathekga

JMathekga@cipc.co.za
Request for investigations (Corporate Compliance and Disclosure Regulation)
Request for investigations (Corporate Compliance and Disclosure Regulation)       80% of requests closed or inspectors appointed to investigate within 10 working days of receipt of requests       

http://www.cipc.co.za/index.p hp/register-yourbusiness/companies/moi/     

Email: CoR135.1complaints@cipc.co.za

Joey Mathekga

JMathekga@cipc.co.za

Request for investigations(governance and surveillance and enforcement)

Request for investigations(governance and surveillance and enforcement)

80% of requests closed or inspectors appointed to investigate within 30 working days of receipt of requests e date of tracking an application 

http://www.cipc.co.za/index.p hp/register-yourbusiness/companies/moi/

Email: CoR135.1complaints@cipc.co.za

Joey Mathekga

JMathekga@cipc.co.za

Disclosure and annual financial statements

Disclosure and annual financial statements   

Immediate (portal based auto response)   

http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-company/public-company/compliance-obligations/financial-statements/        

Email: financialstatements@cipc.co.za

Joey Mathekga

JMathekga@cipc.co.za

Prospectus registration

Prospectus registration    

5  working days to issue an acknowledgement notice after receipt of draft prospectus.   

http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-company/public-company/compliance-obligations/public-offering-company-securities/       

Email: prospectus@cipc.co.za

Joey Mathekga

JMathekga@cipc.co.za

Provisions or comments on the draft prospectus

Provisions or comments on the draft prospectus    

14 working days from the date of receipt      

http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-company/public-company/compliance-obligations/public-offering-company-securities-prospectus/

N/A    

Joey Mathekga

JMathekga@cipc.co.za

 

Prospectus certificate

Prospectus certificate        

Issue a prospectus certificate within 14 days after a receipt of final prospectus from the client           

http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-company/public-company/compliance-obligations/public-offering-company-securities-prospectus/

N/A     

Joey Mathekga

JMathekga@cipc.co.za

 

Advisory opinions

Advisory opinions    

15 working days upon receipt of a request.     

  N/A  

     N/A     

Joey Mathekga

JMathekga@cipc.co.za

 

Reportable Irregularities arising from Independent Review of Financial Statements

Acknowledgement of receipt of Reportable Irregularity reports (an automatic response is send immediately after receiving the email).

Acknowledgement of receipt of Reportable Irregularity reports (an automatic response is send immediately after receiving the email).                       

5  working days               

http://www.cipc.co.za/index.php/manage-your-business/manage-your-company/independent-review

Email: Independentreview@cipc.co.za         

Joey Mathekga

JMathekga@cipc.co.za

 

Allocation of the matter after receiving a subsequent report

Allocation of the matter after receiving a subsequent report             

 

Within 5 days after receipt of subsequent report.           

http://www.cipc.co.za/index.php/manage-your-business/manage-your-company/independent-review

Email: Independentreview@cipc.co.za

Joey Mathekga

JMathekga@cipc.co.za

 

Finalisation of the matter

 Finalisation of the matter   

 Within six months after allocation of the matter   

  N/A  

    N/A    

 

    Joey Mathekga

  JMathekga@cipc.co.za

 

Director changes

Evaluation of the case for jurisdiction

Evaluation of the case for jurisdiction     

  Within 30 days of allocation    

  N/A    

    N/A   

Joey Mathekga

JMathekga@cipc.co.za

 

Changes in company director details - Electronic
Changes in company director details - Electronic     

3 working days from the date of receipt of the correct documents sent to the correct email address complying with the email requirements      

http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-yourcompany/      

 

Email: Eservicescor39@cipc.co.za

Post

Drop off boxes (Physical)

CIPC website (E-services)

Mobile APP

BizPortal (and Banks)         

1st level query

Norman Sefolo

NSefolo@cipc.co.za

 2nd level query

Thomas Lebete

TLebete@cipc.co.za

Vuyani Nkohla

3rd level query

VNkohla@cipc.co.za
Changes in company director details - Manual

Changes in company director details - Manual             

5 days from the date of tracking and indexing         

http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-yourcompany/            

Email: Manualcor39@cipc.co.za      

 

1st level query

Norman Sefolo

NSefolo@cipc.co.za

 2nd level query

Thomas Lebete

TLebete@cipc.co.za

Vuyani Nkohla

3rd level query

VNkohla@cipc.co.za

 

Changes in CC membership - eservices

Changes in CC membership - e-services                                         

Two working days from the date of receipt of the correct documents sent to the correct email address complying with the email requirements                      

http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-closecorporation/           

Email: Eservicesck2@cipc.co.za

PostDrop off boxes (Physical)CIPC website (E-services)Mobile APPBizPortal (and Banks)                                  

1st level queryPetro EngelbrechtPEngelbrecht@cipc.co.za 2nd level queryThomas LebeteTLebete@cipc.co.zaVuyani Nkohla3rd level query VNkohla@cipc.co.za

 

Changes in CC membership - Manually

Changes in CC membership - Manually         

3 days from the date of tracking and indexing      

http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-closecorporation/             

Email: manualck2@cipc.co.za     

 

1st level query

Petro Engelbrecht

PEngelbrecht@cipc.co.za

 2nd level query

Thomas Lebete

TLebete@cipc.co.za

Vuyani Nkohla

3rd level query

VNkohla@cipc.co.za

 

Company registration

Name Reservations

Name Reservations                                                                                                                                                                                                                                                                                                  

2 working days (service is dependent on sufficient funds being available in customer code)                               

 Company name reservation, defensive name reservation, transfer of name, extension of company name or defensive name                

 

E-Services : https://eservices.cipc.co.za/

Self Service Centre

Mobile App

BizPortal: https://www.bizportal.gov.za/

For Associated name reservations (supporting documents required):

namereservationsandregistrations@cipc.co.za        

1st level query

Emanuel Manyelo

EManyelo@cipc.co.za

 2nd level query

Christa Klokow

CKlokow@cipc.co.za

 

Short Standard Private and Non Profit without members (CoR15.1A and CoR15.1C)
Short Standard Private and Non Profit without members (CoR15.1A and CoR15.1C)                      E-services: 2 working daysMobile App, Self Service Centre, Bank, BizPortal immediately(service is dependent on payment being made immediately)                 New Company Registration       E-Services:https://eservices.cipc.co.za/and then e-mailing to Eservicescoreg@cipc.co.zaSelf Service CentreMobile AppBanks (Nedbank, ABSA and FNB):  relevant banking websitesBizPortal:https://www.bizportal.gov.za         
1st level queryGlory MoumakweGMoumakwe@cipc.co.za2nd level queryChrista KlokowCKlokow@cipc.co.za

 

Private Company and Non Profit Company with customized MOI, Public Company, State Owned Company and Incorporated Company (CoR15.1B, D and E)

 

 

 

Private Company and Non Profit Company with customized MOI, Public Company, State Owned Company and Incorporated Company (CoR15.1B, D and E)           

5 days from date of tracking(service is dependent on sufficient funds being available in customer code at time of e-mailing)    New Company Registration          Email: Companydocs@cipc.co.za 
 1st level queryGlory MoumakweGMoumakwe@cipc.co.za2nd level queryChrista KlokowCKlokow@cipc.co.za

 

Close Corporation to Company Conversions (CoR18.1)

Close Corporation to Company Conversions (CoR18.1)      

 5 working days from date of tracking (service is dependent on sufficient funds being available in customer code at time of e-mailing)   

 Conversion from Close  Corporation to a Company    

 Email: Companydocs@cipc.co.za

 1st level queryGlory MoumakweGMoumakwe@cipc.co.za 2nd level queryChrista KlokowCKlokow@cipc.co.za

 

Mergers or Amalgamation (CoR89)

Mergers or Amalgamation (CoR89)                     

 5 working days (service is dependent on sufficient funds being available in customer code at time of e-mailing if new registration and/or MOI amendment is required as part of process)              

 Mergers or Amalgamation     

 Email: Companydocs@cipc.co.za    

1st level query

Jane Mulidzwi

JMulidzwi@cipc.co.za

2nd level query

Christa Klokow

CKlokow@cipc.co.za

 

External Company Registration (CoR17.1)

External Company Registration (CoR17.1)     

  5 working days from date of tracking (service is dependent on sufficient funds being available in customer code at time of e-mailing)    

 External Company Registration

 Email: Companydocs@cipc.co.za

 

1st level query

Jane Mulidzwi

JMulidzwi@cipc.co.za

2nd level query

Christa Klokow

CKlokow@cipc.co.za

 

MOI amendments for JSE applications (CoR15.2)

MOI amendments for JSE applications (CoR15.2)                 

3 working days from the date of tracking                      

 

Changes to share capital, main business, conversion from one type of company to another, adoption of new MOI, ring fencing, articles etc for JSE listed companies and their subsidiaries only      

 Email: JSEapplications@cipc.co.za

 

1st level query

Jane Mulidzwi

JMulidzwi@cipc.co.za

2nd level query

Christa Klokow

CKlokow@cipc.co.za

 

MOI amendments on company name change (CoR15.2

MOI amendments on company name change (CoR15.2)              

 Effective immediately based on the availability of director/s to provide OTP                         

                      Changes to company name.       

  CIPC website (e-services)  

 

1st level query

Jane Mulidzwi

JMulidzwi@cipc.co.za

2nd level query

Christa Klokow

CKlokow@cipc.co.za

CC name change (CK2)

CC name change (CK2)   

3 working days from the date of tracking an application.       

Changes to CC name.

Manualck2@cipc.co.za

1st level query

Jane Mulidzwi

JMulidzwi@cipc.co.za

2nd level query

Christa Klokow

CKlokow@cipc.co.za

MOI amendments on share capital (CoR15.2)

MOI amendments on share capital (CoR15.2)                         

 Effective immediately based on the availability of chosen director to provide OTP       

 Changes to share capital   

 CIPC Website (e-services)

 

1st level query

Jane Mulidzwi

JMulidzwi@cipc.co.za

2nd level query

Christa Klokow

CKlokow@cipc.co.za

 

Company address (CoR21.1)

Company address (CoR21.1)           

 Changes will be effective in a minimum of 5 working days due to requirement that effective date must be at least 5 days from date of filing with CIPC.              

 Company address changes.   

 

CIPC Website (e-services)

Self Service Centres

1st level query

Jane Mulidzwi

JMulidzwi@cipc.co.za

2nd level query

Christa Klokow

CKlokow@cipc.co.za 

 

CC address (CK2a)

CC address (CK2a)            

    Immediately or on alternative effective date selected  

  CC address changes

 

CIPC Website (e-services)

Self Service Centres

 

1st level query

Jane Mulidzwi

JMulidzwi@cipc.co.za

2nd level query

Christa Klokow

CKlokow@cipc.co.za

 

Company financial year end (CoR25)

Company financial year end (CoR25)       

 Changes effective immediately based on the availability of director/s to provide OTP/s        

 Financial year-end changes.

 CIPC Website (e-services

 

1st level query

Jane Mulidzwi

JMulidzwi@cipc.co.za

2nd level query

Christa Klokow

CKlokow@cipc.co.za

 

Location of company records (CoR22)

Location of company records (CoR22)  N/A       

5 working days from the date of tracking an application      

 Changes to location of company records.

 Email: companychanges@cipc.co.za

 

1st level query

Jane Mulidzwi

JMulidzwi@cipc.co.za

2nd level query

Christa Klokow

CKlokow@cipc.co.za

 

Commencement of Business Rescue Proceedings (CoR123.1 and court order), Terminations (CoR125.2) and substantial implementations (CoR125.3)

Commencement of Business Rescue Proceedings (CoR123.1 and court order), Terminations (CoR125.2) and substantial implementations   (CoR125.3)     

  2 working days from the date of receipt

  Commencement of business rescue proceedings, termination of business rescue proceedings, substantial implementation of business rescue proceedings and court orders relating to business rescue

 

Email:

Businessrescue@cipc.co.za

 

Court orders:  Email: corporatelegalservices@cipc.co.za

 

1st level query

Jane Mulidzwi

JMulidzwi@cipc.co.za

2nd level query

Christa Klokow

CKlokow@cipc.co.za

 

Company and Close corporation voluntary Deregistration

Company and Close corporation voluntary Deregistration     

5 working days from the date of tracking an application            

 

Company and close corporation voluntary deregistration as well as objections to voluntary deregistration. 

Due to issuing of legal notices on the deregistration process, finalisation of the deregistration takes 4 months

 Email: Deregistrations@cipc.co.za

 

1st level query

Jane Mulidzwi

JMulidzwi@cipc.co.za

2nd level query

Christa Klokow

CKlokow@cipc.co.za

 

Company and Close corporation Re-instatements

Company and Close corporation Re-instatements      

 

5 working days from the date of tracking an application

(service is dependent on sufficient funds being available in customer code at time of e-mailing)    

 Company and close corporation re-instatement applications

 Email:

Re-instatements@cipc.co.za

 

1st level query

Jane Mulidzwi

JMulidzwi@cipc.co.za

2nd level query

Christa Klokow

CKlokow@cipc.co.za

 

Query Resolution

Query Resolution System (QRS)

 Query Resolution System (QRS)    

 10 working days from the receipt of the query  

Responding to tickets logged on the Enquiries system 

 https://enquiries.cipc.co.za

 

Magda Swemmer

mswemmer@cipc.co.za

 

Respond to social media queries
 Respond to social media queries       

  24 hours  from the receipt of the query

  Responding to a query on escalation to the unit  

https://www.facebook.com/theCIPC/

www.twitter.com/thecipc

 

Thobani Mhlongo

TMhlongo@cipc.co.za