Our Service Turnaround Times
Important to note
Important to note
- The standards are an indication of the maximum time it will take to process 90% of received applications.
- CIPC is committed to continuously work on improving its service delivery standards and these will be reviewed every six months, as our systems and processes improve. Kindly note that CIPC is prioritizing the processing of on-line applications or lodgments relative to the manual lodgments. Therefore customers are encouraged to file their applications electronically.
- These standards will be adhered to on condition that:
- Customers submit accurate and complete information.
- The Customer’s account has sufficient funds available for the transaction to be processed.
Queries about our service delivery standards not being met should be lodged by submitting a query via the Query Resolution System (QRS).
3-tier escalation process (Automatically escalated)
When a query is lodged via the Query Resolution System, the customer will receive a reference number, which should be used in all correspondence with CIPC relating to the enquiry.
1st tier - 3 days to attend to the query
If the query is not attended to within two days after submission, it will automatically be escalated to the 2nd tier of the escalation process, namely to the manager of the business unit.
2nd tier - 2 days to attend to the query
The manager of the business unit has three business days to attend to the query, and if not done, it will automatically escalate to the 3rd tier of the escalation process, namely the senior manager of the business division.
3rd tier - 5 days to attend to the query
The senior manager of the business unit has 5 business days to follow up and attend to the query.
Complaint to the Ombudsman
If transactions are not completed within the stipulated service delivery standards, and if the 3-tier query escalation process has been followed, the customer may lodge a complaint with the CIPC Ombudsman. The client should have all the necessary or supporting documents, as well as the reference number received when the enquiry was lodged via the Query Resolution system, handy to lodge a complaint to the Ombudsman on the following email contacts: ombud@cipc.co.za. Kindly note that the complaints will not be considered if there is no proof that the query resolution team has failed to resolve the query.
List of Service Turnaround Times
|
Amendment of constitution of a co-operative |
15 working days from receipt of an application |
http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-co-oper/ |
CIPC website (e-services) Drop off box Post Email: Co-op6@cipc.co.za |
1st level query KMello@cipc.co.za 2nd level query MMoeti@cipc.co.za 3rd level query Vuyani Nkohla |
|
Co-operative registration and issue of certificate |
http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-co-oper/ |
CIPC website (e-services) Drop off box Post Email: Cooperativesonline@cipc.co.za |
1st level query : Gotewang Setshedi :GSetshedi@cipc.co.za 2nd level query: Lettie Skosana : LSkosana@cipc.co.za 3rd level query: Vuyani Nkohla : VNkohla@cipc.co.za |
|
Changes of co-operative details |
http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-co-oper/ |
CIPC website (e-services) Drop off box Post Email: Co-op3an4@cipc.co.za |
1st level query KMello@cipc.co.za 2nd level query MMoeti@cipc.co.za 3rd level query Vuyani Nkohla |
| Conversions of co-operatives |
7 working days from the date of receipt of an application |
http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-co-oper/ |
CIPC website (e-services) Drop off box Post Email: Cooperativesonline@cipc.co.za |
1st level query Lettie Skhosana 2nd level query Vuyani Nkohla VNkohla@cipc.co.za |
| Amalgamations of co-operatives |
7 working days from the date of receipt of an application |
http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-co-oper/ |
CIPC website (e-services) Drop off box Post Email: Cooperativesonline@cipc.co.za |
1st level query Lettie Skhosana 2nd level query Vuyani Nkohla VNkohla@cipc.co.za |
|
Divisions of co-operatives |
7 working days from the date of receipt of an application |
http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-co-oper/ |
CIPC website (e-services) Drop off box Post Email: Cooperativesonline@cipc.co.za |
1st level query Lettie Skhosana 2nd level query Vuyani Nkohla |
|
Changing of directors details of co-operatives |
10 working days from the receipt of an application |
http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-co-oper/ |
CIPC website (e-services) Drop off box Post Email: Co-op2@cipc.co.za |
1st level query Mabuse Moeti
2nd level query Vuyani Nkohla VNkohla@cipc.co.za |
Copyright in Film
|
Allocate an official application number to new copyright in film applications |
1 working day from the receipt of the application |
http://www.cipc.co.za/index.php/trade-marks-patents-designs-copyright-copyright/tade-marks/ho/ |
CIPC website (IP on-line) Drop off boxes Post |
1st level query: Tshepo Bambo TBambo@cipc.co.za 2nd level query:Kadi Petje: KPetje@cipc.co.za |
| Issue copyright in film registration certificates | 2 working days from the receipt of the application |
http://www.cipc.co.za/index.php/trade-marks-patents-designs-copyright-copyright/tade-marks/ho/ |
CIPC website (IP e-services) Drop off box Post |
1st level query: Tshepo Bambo at:TBambo@cipc.co.za
2nd level query: Kadi Petje at: |
Designs
| Allocate an official application number to new design applications | 2 working days of having received the application/s |
http://www.cipc.co.za/index.php/trade-marks-patents-designs-copyright/patents/ |
CIPC website (IP on-line) Drop off box Post |
1st level query Tshenolo Jakoba 2nd level query Victoria Didishe 3rd level query Mavis Nyatlo SMnyatlo@cipc.co.za |
| Issue design registration certificate | 44 working days (2months) from the date of publication of the notice of acceptance in the Patent Journal |
http://www.cipc.co.za/index.php/trademarks-patents-designs-copyright/patents/ |
CIPC website (IP on-line) Drop off box post |
Drop off box 1st level query Tshenolo Jakoba 2nd level query Victoria Didishe 3rd level query Mavis Nyatlo SMnyatlo@cipc.co.za |
|
Process applications for renewal of designs |
2 working days of receipt of the application |
http://www.cipc.co.za/index.php/trademarks-patents-designs-copyright/patents/ |
CIPC website (IP on-line) Drop off box Post |
1st level query Thulani Ntuli TNtuli@cipc.co.za 2nd level query Tshenolo Jakoba 3rd level query Victoria Didishe VDidishe@cipc.co.za |
Patents
| Allocate an official application number to new patent applications | 2 working days of having received the application/s | http://www.cipc.co.za/index.php/trade-marks-patents-designs-copyright/patents/ |
1st level query Dineo Malebane DMalebane @cipc.co.za 2nd level query Victoria Didishe 3rd level query Mavis Nyatlo SMnyatlo@cipc.co.za |
|
| Issue patent registration certificate | 44 working days (2months) from the date of publication of the notice of acceptance in the Patent Journal |
http://www.cipc.co.za/index.php/trademarks-patents-designs-copyright/patents/ |
CIPC website (IP on-line) Drop off box Post |
1st level query Boitumelo Sepato 2nd level query Mavis Nyatlo SMnyatlo@cipc.co.za |
|
Process applications for renewal of patents |
2 working days of receipt of the application |
http://www.cipc.co.za/i ndex.php/trademarks-patents-designs-copyright/patents/ |
CIPC website (IP on-line) Drop off box Post |
1st level query Nokulunga Mdingi 2nd level query Victoria Didishe 3rd level query Mavis Nyatlo SMnyatlo@cipc.co.za |
Trade Mark
| Trade mark Special search report | 15 working days of receipt of the application for a special search | http://www.cipc.co.za/index.php/find-enterprise-ip-informatr/se |
Drop off box Post |
1st level query Frank Chauke Last level query Fleurette Coetzee |
| Allocate an official application number to new trade mark applications | 3 working days of having received the application/s |
http://www.cipc.co.za/index.php/trade-marks-patents-designs-copyright-copyright/tade-marks/ho/ |
E-filing Drop off box Post |
1st level query Celia Sekgothe Last level query Fleurette Coetzee |
| Issue a first official action in relation to new trade mark applications | 12 months from date of application | N/A | N/A |
|
| Trade mark registration certificates |
66 working days (3months) from the expiry of the statutory opposition period in relation to applications where no formal opposition had been entered | N/A | N/A |
1st level query Gugu Mthombeni
Last level query Fleurette Coetzee |
| Process applications for renewal of trade marks | 3 working days after receipt of the application/s/ for renewal |
http://www.cipc.co.za/index.php/trade-marks-patents-designs-copyright-copyright/tade-marks/maintain/ |
E-filing Drop off box Post |
1st level query Helen Nuwejaar
Last level query Fleurette Coetzee |
Corporate Compliance and Enforcement
|
Acknowledgment of receipt of complaints |
5 working days of receipt of a complaint |
N/A |
N/A |
Joey Mathekga JMathekga@cipc.co.za |
| Request for investigations (Corporate Compliance and Disclosure Regulation) | 80% of requests closed or inspectors appointed to investigate within 10 working days of receipt of requests |
http://www.cipc.co.za/index.p hp/register-yourbusiness/companies/moi/ |
Email: CoR135.1complaints@cipc.co.za |
Joey Mathekga |
|
Request for investigations(governance and surveillance and enforcement) |
80% of requests closed or inspectors appointed to investigate within 30 working days of receipt of requests e date of tracking an application |
http://www.cipc.co.za/index.p hp/register-yourbusiness/companies/moi/ |
Email: CoR135.1complaints@cipc.co.za |
Joey Mathekga |
|
Disclosure and annual financial statements |
Immediate (portal based auto response) |
Email: financialstatements@cipc.co.za |
Joey Mathekga |
|
Prospectus registration |
5 working days to issue an acknowledgement notice after receipt of draft prospectus. |
Email: prospectus@cipc.co.za |
Joey Mathekga |
|
Provisions or comments on the draft prospectus |
14 working days from the date of receipt |
N/A |
Joey Mathekga |
|
Prospectus certificate |
Issue a prospectus certificate within 14 days after a receipt of final prospectus from the client |
N/A |
Joey Mathekga |
|
Advisory opinions |
15 working days upon receipt of a request. |
N/A |
N/A |
Joey Mathekga |
Reportable Irregularities arising from Independent Review of Financial Statements
|
Acknowledgement of receipt of Reportable Irregularity reports (an automatic response is send immediately after receiving the email). |
5 working days |
http://www.cipc.co.za/index.php/manage-your-business/manage-your-company/independent-review |
Email: Independentreview@cipc.co.za |
Joey Mathekga |
|
Allocation of the matter after receiving a subsequent report |
Within 5 days after receipt of subsequent report. |
http://www.cipc.co.za/index.php/manage-your-business/manage-your-company/independent-review |
Email: Independentreview@cipc.co.za |
Joey Mathekga |
|
Finalisation of the matter |
Within six months after allocation of the matter |
N/A |
N/A |
Joey Mathekga |
Director changes
|
Evaluation of the case for jurisdiction |
Within 30 days of allocation |
N/A |
N/A |
Joey Mathekga |
| Changes in company director details - Electronic |
3 working days from the date of receipt of the correct documents sent to the correct email address complying with the email requirements |
http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-yourcompany/ |
Email: Eservicescor39@cipc.co.za Post Drop off boxes (Physical) CIPC website (E-services) Mobile APP BizPortal (and Banks) |
1st level query Norman Sefolo 2nd level query Thomas Lebete Vuyani Nkohla 3rd level query VNkohla@cipc.co.za |
|
Changes in company director details - Manual |
5 days from the date of tracking and indexing |
http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-yourcompany/ |
Email: Manualcor39@cipc.co.za |
1st level query Norman Sefolo 2nd level query Thomas Lebete Vuyani Nkohla 3rd level query VNkohla@cipc.co.za |
|
Changes in CC membership - e-services |
Two working days from the date of receipt of the correct documents sent to the correct email address complying with the email requirements |
http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-closecorporation/ |
Email: Eservicesck2@cipc.co.za PostDrop off boxes (Physical)CIPC website (E-services)Mobile APPBizPortal (and Banks) |
1st level queryPetro EngelbrechtPEngelbrecht@cipc.co.za 2nd level queryThomas LebeteTLebete@cipc.co.zaVuyani Nkohla3rd level query VNkohla@cipc.co.za |
|
Changes in CC membership - Manually |
3 days from the date of tracking and indexing |
http://www.cipc.co.za/index.p hp/manage-yourbusiness/manage-your-closecorporation/ |
Email: manualck2@cipc.co.za |
1st level query Petro Engelbrecht 2nd level query Thomas Lebete Vuyani Nkohla 3rd level query VNkohla@cipc.co.za |
Company registration
|
Name Reservations |
2 working days (service is dependent on sufficient funds being available in customer code) |
Company name reservation, defensive name reservation, transfer of name, extension of company name or defensive name |
E-Services : https://eservices.cipc.co.za/ Self Service Centre Mobile App BizPortal: https://www.bizportal.gov.za/ For Associated name reservations (supporting documents required): namereservationsandregistrations@cipc.co.za |
1st level query Emanuel Manyelo 2nd level query Christa Klokow |
| Short Standard Private and Non Profit without members (CoR15.1A and CoR15.1C) | E-services: 2 working daysMobile App, Self Service Centre, Bank, BizPortal immediately(service is dependent on payment being made immediately) | New Company Registration | E-Services:https://eservices.cipc.co.za/and then e-mailing to Eservicescoreg@cipc.co.zaSelf Service CentreMobile AppBanks (Nedbank, ABSA and FNB): relevant banking websitesBizPortal:https://www.bizportal.gov.za |
1st level queryGlory MoumakweGMoumakwe@cipc.co.za2nd level queryChrista KlokowCKlokow@cipc.co.za |
|
Private Company and Non Profit Company with customized MOI, Public Company, State Owned Company and Incorporated Company (CoR15.1B, D and E) |
5 days from date of tracking(service is dependent on sufficient funds being available in customer code at time of e-mailing) | New Company Registration | Email: Companydocs@cipc.co.za |
1st level queryGlory MoumakweGMoumakwe@cipc.co.za2nd level queryChrista KlokowCKlokow@cipc.co.za |
|
Close Corporation to Company Conversions (CoR18.1) |
5 working days from date of tracking (service is dependent on sufficient funds being available in customer code at time of e-mailing) |
Conversion from Close Corporation to a Company |
Email: Companydocs@cipc.co.za |
1st level queryGlory MoumakweGMoumakwe@cipc.co.za 2nd level queryChrista KlokowCKlokow@cipc.co.za |
|
Mergers or Amalgamation (CoR89) |
5 working days (service is dependent on sufficient funds being available in customer code at time of e-mailing if new registration and/or MOI amendment is required as part of process) |
Mergers or Amalgamation |
Email: Companydocs@cipc.co.za |
1st level query Jane Mulidzwi JMulidzwi@cipc.co.za 2nd level query Christa Klokow |
|
External Company Registration (CoR17.1) |
5 working days from date of tracking (service is dependent on sufficient funds being available in customer code at time of e-mailing) |
External Company Registration |
Email: Companydocs@cipc.co.za |
1st level query Jane Mulidzwi JMulidzwi@cipc.co.za 2nd level query Christa Klokow |
|
MOI amendments for JSE applications (CoR15.2) |
3 working days from the date of tracking |
Changes to share capital, main business, conversion from one type of company to another, adoption of new MOI, ring fencing, articles etc for JSE listed companies and their subsidiaries only |
Email: JSEapplications@cipc.co.za |
1st level query Jane Mulidzwi JMulidzwi@cipc.co.za 2nd level query Christa Klokow |
|
MOI amendments on company name change (CoR15.2) |
Effective immediately based on the availability of director/s to provide OTP |
Changes to company name. |
CIPC website (e-services) |
1st level query Jane Mulidzwi JMulidzwi@cipc.co.za 2nd level query Christa Klokow |
|
CC name change (CK2) |
3 working days from the date of tracking an application. |
Changes to CC name. |
Manualck2@cipc.co.za |
1st level query Jane Mulidzwi JMulidzwi@cipc.co.za 2nd level query Christa Klokow |
|
MOI amendments on share capital (CoR15.2) |
Effective immediately based on the availability of chosen director to provide OTP |
Changes to share capital |
CIPC Website (e-services) |
1st level query Jane Mulidzwi JMulidzwi@cipc.co.za 2nd level query Christa Klokow |
|
Company address (CoR21.1) |
Changes will be effective in a minimum of 5 working days due to requirement that effective date must be at least 5 days from date of filing with CIPC. |
Company address changes. |
CIPC Website (e-services) Self Service Centres |
1st level query Jane Mulidzwi JMulidzwi@cipc.co.za 2nd level query Christa Klokow |
|
CC address (CK2a) |
Immediately or on alternative effective date selected |
CC address changes |
CIPC Website (e-services) Self Service Centres |
1st level query Jane Mulidzwi JMulidzwi@cipc.co.za 2nd level query Christa Klokow |
|
Company financial year end (CoR25) |
Changes effective immediately based on the availability of director/s to provide OTP/s |
Financial year-end changes. |
CIPC Website (e-services |
1st level query Jane Mulidzwi JMulidzwi@cipc.co.za 2nd level query Christa Klokow |
|
Location of company records (CoR22) N/A |
5 working days from the date of tracking an application |
Changes to location of company records. |
Email: companychanges@cipc.co.za |
1st level query Jane Mulidzwi JMulidzwi@cipc.co.za 2nd level query Christa Klokow |
|
Commencement of Business Rescue Proceedings (CoR123.1 and court order), Terminations (CoR125.2) and substantial implementations (CoR125.3) |
2 working days from the date of receipt |
Commencement of business rescue proceedings, termination of business rescue proceedings, substantial implementation of business rescue proceedings and court orders relating to business rescue |
Email: Court orders: Email: corporatelegalservices@cipc.co.za |
1st level query Jane Mulidzwi JMulidzwi@cipc.co.za 2nd level query Christa Klokow |
|
Company and Close corporation voluntary Deregistration |
5 working days from the date of tracking an application |
Company and close corporation voluntary deregistration as well as objections to voluntary deregistration. Due to issuing of legal notices on the deregistration process, finalisation of the deregistration takes 4 months |
Email: Deregistrations@cipc.co.za |
1st level query Jane Mulidzwi JMulidzwi@cipc.co.za 2nd level query Christa Klokow |
|
Company and Close corporation Re-instatements |
5 working days from the date of tracking an application (service is dependent on sufficient funds being available in customer code at time of e-mailing) |
Company and close corporation re-instatement applications |
Email: |
1st level query Jane Mulidzwi JMulidzwi@cipc.co.za 2nd level query Christa Klokow |
Query Resolution
|
Query Resolution System (QRS) |
10 working days from the receipt of the query |
Responding to tickets logged on the Enquiries system |
Magda Swemmer |
| Respond to social media queries |
24 hours from the receipt of the query |
Responding to a query on escalation to the unit |
Thobani Mhlongo TMhlongo@cipc.co.za |
