Important:  Queries relating to  transactions already lodged should only be submitted once the Service Turnaround Time has lapsed.

If the queries are not resolved within 10 working days, as stipulated on the Service Turnaround Times, and the escalation process has been followed, the query can be escalated to the CIPC Ombudsman as a complaint.

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Important:  To ensure that your enquiry is attended to, follow the escalation process and  quote the allocated reference number which you received when you lodged the Enquiry.