{"id":3725,"date":"2018-05-31T19:36:16","date_gmt":"2018-05-31T19:36:16","guid":{"rendered":"http:\/\/10.21.133.142\/?page_id=3725"},"modified":"2026-07-14T15:52:07","modified_gmt":"2026-07-14T13:52:07","slug":"turnaround-time","status":"publish","type":"page","link":"https:\/\/www.cipc.co.za\/?page_id=3725","title":{"rendered":"SERVICE TURNAROUND TIME"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#e7e7e8&#8243; custom_padding=&#8221;0px|0px|0px|0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px|0px|0px|0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px|0px|0px|0px&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Breadcrumbs&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]\r[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; specialty=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; specialty_columns=&#8221;3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_row_inner _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Heading&#8221; _builder_version=&#8221;4.16&#8243; header_font=&#8221;|700||on|||||&#8221; global_colors_info=&#8221;{}&#8221;]<h2>SERVICE TURNAROUND TIME<\/h2>\r\n\r\n<hr \/>\r[\/et_pb_text][et_pb_social_media_follow url_new_window=&#8221;off&#8221; _builder_version=&#8221;4.17.4&#8243; text_orientation=&#8221;right&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;right&#8221; custom_margin=&#8221;-20px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_social_media_follow_network social_network=&#8221;facebook&#8221; url=&#8221;https:\/\/web.facebook.com\/theCIPC&#8221; _builder_version=&#8221;4.17.4&#8243; background_color=&#8221;#3b5998&#8243; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;off&#8221;]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=&#8221;twitter&#8221; url=&#8221;https:\/\/twitter.com\/thecipc&#8221; _builder_version=&#8221;4.22.2&#8243; background_color=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;off&#8221;]twitter[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=&#8221;youtube&#8221; url=&#8221;https:\/\/www.youtube.com\/c\/theCIPC&#8221; _builder_version=&#8221;4.17.4&#8243; background_color=&#8221;#a82400&#8243; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;off&#8221;]youtube[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#e7e7e8&#8243; custom_padding=&#8221;10px|10px|10px|10px&#8221; border_radii=&#8221;on|1px|1px|1px|1px&#8221; box_shadow_style=&#8221;preset3&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;service turnaround time&#8221; _builder_version=&#8221;4.27.6&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<h3 style=\"text-align: justify;\"><strong>SERVICE DELIVERY STANDARDS<\/strong><\/h3>\n<p><span>The CIPC Service Delivery Standards (2026\/2027) are\u00a0<strong>an indication of the maximum time it will take to process 90% of received applications\/filings.\u00a0 <\/strong>These standards will be adhered to on condition that c<strong>ustomers submit accurate and complete information, and payments made as required.<\/strong><\/span><\/p>\n<p><span>Queries shall be lodged by submitting an enquiry via the Customer Enquiry Management System (CEMS) <a href=\"https:\/\/enquiries.cipc.co.za\/\">here<\/a>, Facebook or X. <\/span><\/p>\n<p><span>The turnaround times for query resolution are as follows:<\/span><\/p>\n<p><span>CEMS \u2013 8 working\/business days<\/span><\/p>\n<p><span>X &amp; Facebook \u2013 24 hours<\/span><\/p>\n<p><strong><span>Channels<\/span><\/strong><\/p>\n<p><span>Channels (See details on the website) through which applications or filings can be lodged:<\/span><span>\u00a0<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span>Post<\/span><\/li>\n<li><span>Drop off boxes (Physical)<\/span><\/li>\n<li><span>Email<\/span><\/li>\n<li><span>CIPC website (E-services; IP online)<\/span><\/li>\n<li><span>Mobile APP<\/span><\/li>\n<li><em><span>BizPortal<\/span><\/em><\/li>\n<li><span>SSCs and Partner Sites<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 style=\"text-align: left;\">List of Service Turnaround Times<\/h3>\n<ul>\n<li>CO-OPERATIVE\n<ul>\n<li>Co-operatives\n<ul>\n<li><a class=\"popmake-turnaround-times-amendment-of-constitution-of-a-co-operative\">Amendment of constitution of a co-operative<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-co-operative-registration-and-issue-of-certificate\">Co-operative registration and issue of certificate<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-changes-of-co-operative-details\">Changes of co-operative details<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-conversions-of-co-operatives\">Conversions of co-operatives<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-amalgamations-of-co-operatives\">Amalgamations of co-operatives<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-divisions-of-co-operatives\">Divisions of co-operatives<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-changing-of-directors-details-of-co-operatives\">Changing of directors details of co-operatives<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>INTELLECTUAL PROPERTY\n<ul>\n<li>Copyright in Film\n<ul>\n<li><a class=\"popmake-turnaround-times-allocate-an-official-application-number\">Allocate an official application number to new copyright in film applications<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-issue-copyright-in-film-registration-certificates\">Issue copyright in film registration certificates<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Designs\n<ul>\n<li><a class=\"popmake-turnaround-times-allocate-an-official-application-number-2\">Allocate an official application number to new design applications<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-issue-design-registration-certificate\">Issue design registration certificate<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-process-applications-for-renewal-of-designs\">Process applications for renewal of designs<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Patents\n<ul>\n<li><a class=\"popmake-turnaround-times-allocate-an-official-application-number-to-new\">Allocate an official application number to new patent applications<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-issue-patent-registration-certificate\">Issue patent registration certificate<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-process-applications-for-renewal-of-patents\">Process applications for renewal of patents<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Trade Mark\n<ul>\n<li><a class=\"popmake-turnaround-times-trade-mark-special-search-report\">Trade mark Special search report<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-allocate-an-official-application\">Allocate an official application number to new trade mark applications<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-issue-a-first-official-action\">Issue a first official action in relation to new trade mark applications<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-trade-mark-registration-certificates\">Trade mark registration certificates<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-process-applications-for-renewal-of-trade-marks\">Process applications for renewal of trade marks<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Corporate Compliance and Enforcement\n<ul>\n<li><a class=\"popmake-turnaround-times-acknowledgment-of-receipt-of-complaints\">Acknowledgment of receipt of complaints<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-request-for-investigations\">Request for investigations (Corporate Compliance and Disclosure Regulation)<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-request-for-investigationsgovernance\">Request for investigations(governance and surveillance and enforcement)<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-disclosure-and-annual-financial-statements\">Disclosure and annual financial statements<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-prospectus-registration\">Prospectus registration<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-provisions-or-comments-on-the-draft-prospectus\">Provisions or comments on the draft prospectus<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-prospectus-certificate\">Prospectus certificate<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-advisory-opinions\">Advisory opinions<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Reportable Irregularities arising from Independent Review, IRBA and Accounting Officers of Close Corporation and Beneficial Ownership (BO) Enforcement\n<ul>\n<li><a class=\"popmake-turnaround-times-acknowledgement-of-receipt\"> Acknowledgement of receipt of Reportable Irregularity reports<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-allocation-of-the-matter-after-receiving\">Allocation of the matter after receiving a subsequent report<\/a><\/li>\n<li><a class=\"popmake-23079\">Evaluation of the case for jurisdiction<\/a><\/li>\n<li><a class=\"popmake-9337\">Finalisation of the matter<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Corporate Governance Surveillance and Enforcement CGSE\n<ul>\n<li><a class=\"popmake-23140\">Acknowledgement of receipt of complaints<\/a><\/li>\n<li><a class=\"popmake-23142\">Evaluation\/determination of case jurisdiction<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Directors, Members, and Practitioners changes\n<ul>\n<li><a class=\"popmake-9341\">Automated change of directors<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-changes-in-cc-membership-eservices\">Changes in CC membership &#8211; e-services<\/a><\/li>\n<li><a class=\"popmake-9352\">Back-office change of directors<\/a><\/li>\n<li><a class=\"popmake-23092\">Changes in CC membership &#8211; Manually<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Company registration\n<ul>\n<li><a class=\"popmake-23095\">Foreigner Assurance<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-name-reservations\">Name Reservations<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-short-standard-private\">Short Standard Private and Non Profit without members (CoR15.1A and CoR15.1C)<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-private-company-and-non-profit-company\">Private Company and Non Profit Company with customized MOI, Public Company, State Owned Company and Incorporated Company (CoR15.1B, D and E)<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-close-corporation-to-company-conversions\">Close Corporation to Company Conversions (CoR18.1)<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-mergers-or-amalgamation-cor89\">Mergers or Amalgamation (CoR89)<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-external-company-registration-cor17-1\">External Company Registration (CoR17.1)<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-moi-amendments-for-jse-applications-cor15-2\">MOI amendments for JSE applications (CoR15.2)<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-moi-amendments-on-company-name-change-cor15-2\">MOI amendments on company name change (CoR15.2<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-cc-name-change-ck2\">CC name change (CK2)<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-moi-amendments-on-share-capital-cor15-2\">MOI amendments on share capital (CoR15.2)<\/a><\/li>\n<li><a class=\"popmake-10929\">Company address (CoR21.1)<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-cc-address-ck2a\">CC address (CK2a)<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-company-financial-year-end-cor25\">Company financial year end (CoR25)<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-location-of-company-records-cor22\">Location of company records (CoR22)<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-commencement-of-business-rescue-proceedings\">Commencement of Business Rescue Proceedings (CoR123.1 and court order), Terminations (CoR125.2) and substantial implementations (CoR125.3)<\/a><\/li>\n<li><a class=\"popmake-23121\">B-BBEE and Domain name registrations<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-company-and-close-corporation-voluntary-deregistration\">Company and Close corporation voluntary Deregistration<\/a><\/li>\n<li><a class=\"popmake-23126\">Company and Close Corporation Solvent (CoR40.1) and Insolvent Liquidation (CM26Liq)<\/a><\/li>\n<li><a class=\"popmake-turnaround-times-company-and-close-corporation-re-instatements\">Company and Close corporation Re-instatements<\/a><\/li>\n<li><a class=\"popmake-23130\">Company and Close Corporation Annual Returns<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Business rescue practitioner and Financial Assurance practitioner\n<ul>\n<li><a class=\"popmake-18547\">Changes in Auditors \/ Designated Auditors \/ Company Secretaries and Audit Committee Members &#8211; Manual<\/a><\/li>\n<li><a class=\"popmake-18549\">Changes in CC Accounting Officers \u2013 Manual<\/a><\/li>\n<li><a class=\"popmake-18551\">Application for License as Business Rescue Practitioner (CoR126.1)<\/a><\/li>\n<li><a class=\"popmake-18553\">File and Publish Notice of Appointment of Practitioner (CoR123.2)<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Queries<a class=\"popmake-turnaround-times-query-resolution-system-qrs\"><\/a>\n<ul>\n<li>Customer Query Management System<\/li>\n<li><a class=\"popmake-turnaround-times-respond-to-social-media-queries\">Respond to social media queries<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_sidebar area=&#8221;et_pb_widget_area_6&#8243; show_border=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; custom_margin=&#8221;|-25px||-21px|false|false&#8221; custom_css_widget=&#8221;float:right;&#8221; custom_css_title=&#8221;||float:right;||text-aligh:right;||color:white;||width:322px;||&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#00727d&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_sidebar][\/et_pb_column][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p> SERVICE TURNAROUND TIME SERVICE DELIVERY STANDARDS The CIPC Service Delivery Standards (2026\/2027) are\u00a0an indication of the maximum time it will take to process 90% of received applications\/filings.\u00a0 These standards will be adhered to on condition that customers submit accurate and complete information, and payments made as required. Queries shall be lodged by submitting [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":37,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3725","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/3725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3725"}],"version-history":[{"count":69,"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/3725\/revisions"}],"predecessor-version":[{"id":24388,"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/3725\/revisions\/24388"}],"up":[{"embeddable":true,"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/37"}],"wp:attachment":[{"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}