{"id":21804,"date":"2024-11-15T10:33:50","date_gmt":"2024-11-15T08:33:50","guid":{"rendered":"https:\/\/www.cipc.co.za\/?p=21804"},"modified":"2024-11-15T10:33:50","modified_gmt":"2024-11-15T08:33:50","slug":"re-new-customer-verification-process","status":"publish","type":"post","link":"https:\/\/www.cipc.co.za\/?p=21804","title":{"rendered":"Re: New customer verification process"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#e7e7e8&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#e7e7e8&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#e7e7e8&#8243; custom_padding=&#8221;0px||53px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>In line with securing customer accounts, CIPC has implemented a new customer verification process for SA ID holders as well as Foreign Passport holders.<\/p>\n<p>The process will be as follows:<br \/><span style=\"text-decoration: underline;\"><strong>A. Clients with a South African ID number<\/strong><\/span><\/p>\n<p>1. Customer will login using existing credentials on existing platforms.<br \/>2. Upon login, customer will be presented with a verification page. Customer must:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Provide all necessary information which is mandatory.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>3. Once all provided information is verified, a password reset page will be presented, and you will be required to update your password.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>\u00a0Follow the instruction for \u201cpassword minimum requirements\u201d<\/li>\n<li>\u00a0In instances where you need to update your contact details (follow \u201cupdate contact details process\u201d)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>4. When you input the new password and confirm new password, click on update.<br \/>5. An email link will be sent to the email address as listed by the customer, for verification.<br \/>6. Click the link to verify.<br \/>7. On successful verification, clients will now be able to log in.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>B. Foreign Nationals \u2013 (passport numbers)<\/strong><\/span><br \/>1. Customer will login using existing credentials on existing platforms.<br \/>2. Upon login, customer will be presented with a verification page. Customer must:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>\u00a0Provide all necessary information, which is mandatory and click verify.<\/li>\n<li>\u00a0Follow the instruction for \u201cpassword minimum requirements\u201d<\/li>\n<li>\u00a0In instances where you need to update your contact details (follow \u201cupdate contact details\u00a0 process\u201d)<\/li>\n<li>\u00a0Once all provided information is verified and successful, a password reset page will be provided to update your password<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>3. If there is no record of passport details on CIPC\u2019s database, you will be provided with a link to update passport details on the Foreigner Assurance process.<br \/>4. Once approved, you will be able to return after <span style=\"text-decoration: underline;\"><strong>48 hours<\/strong><\/span> and then follow Step 2 above.<br \/>5. An email link will be sent to the email address as listed by the customer, for verification.<br \/>6. Click the link to verify.<br \/>7. On successful verification, clients will now be able to log in.<\/p>\n<p style=\"text-align: justify;\"><strong>Should you have any issues, please contact the CIPC Contact Centre on 086\u00a0100 2472<\/strong><\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.cipc.co.za\/wp-content\/uploads\/2024\/03\/Notice_New-verification-process_.pdf\">Notice 18 of 2024<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In line with securing customer accounts, CIPC has implemented a new customer verification process for SA ID holders as well as Foreign Passport holders. The process will be as follows:A. Clients with a South African ID number 1. Customer will login using existing credentials on existing platforms.2. Upon login, customer will be presented with a [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[5],"tags":[],"class_list":["post-21804","post","type-post","status-publish","format-standard","hentry","category-notices"],"_links":{"self":[{"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=\/wp\/v2\/posts\/21804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=21804"}],"version-history":[{"count":2,"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=\/wp\/v2\/posts\/21804\/revisions"}],"predecessor-version":[{"id":21806,"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=\/wp\/v2\/posts\/21804\/revisions\/21806"}],"wp:attachment":[{"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=21804"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=21804"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cipc.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=21804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}