[et_pb_section fb_built=”1″ _builder_version=”4.17.4″ _module_preset=”default” background_color=”#e7e7e8″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” background_color=”#e7e7e8″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” background_color=”#e7e7e8″ custom_padding=”0px||53px|||” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n
The Companies and Intellectual Property Commission (CIPC) is pleased to announce the launch of its new Case Management System (CMS), a modern digital platform designed to improve how the public submits and tracks complaints and legal documents. The expected “Go-Live” date is 27 March 2026. After accessing the CMS client portal, there will be seven sub-entry points, depending on the complaint categories. The sub-entry points are categorised as follows:<\/p>\n
DMP \u2013 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Complaints against Business Rescue Practitioners<\/p>\n
CL \u2013 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Service of Corporate Legal documents on CIPC<\/p>\n
CGSE\u2013 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Investigation of specific contraventions of the Companies Act 2008, Close Corporations Act 1984 and the Cooperatives Act, 2005<\/p>\n
CCDR -IR\u00a0\u00a0\u00a0\u00a0 Investigation of Reportable Irregularities<\/p>\n
CCDR-RI \u00a0\u00a0\u00a0\u00a0 Investigations of Reportable Irregularities, NOCLAR and S62(3) CC Reports<\/p>\n
CCDR- BO\u00a0\u00a0\u00a0 Proactive Enforcement of noncompliance with BO declaration<\/p>\n
CGRG \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Investigation of fraudulent activities, misconduct and unethical practices<\/p>\n
CMS is a secure online solution that enables individuals to lodge complaints, submit supporting documents, and track their matters in real time. This system brings transparency, efficiency, and accountability to case management within the Commission.<\/p>\n
With the introduction of the CMS, members of the public can now submit complaints anonymously or non-anonymously:<\/p>\n
If a user does not have a customer code but wishes to lodge a non-anonymous complaint, they can easily create one using the link provided in the CMS platform. This ensures that every individual has the option to identify and receive tailored support throughout the resolution of their matter. This enhancement ensures that all users, whether they wish to identify themselves or not, can raise concerns in a secure and accessible manner.<\/p>\n
Through the new CMS, the public will be able to:<\/p>\n
The launch of the CMS marks a significant step in CIPC\u2019s digital transformation. By offering anonymous and customer code-based complaint options, the CMS strengthens transparency, empowers the public, and enhances service quality.<\/p>\n
The CMS also reduces reliance on email and telephone queries, enabling improved turnaround times, consistent communication, and better tracking across all stages of the complaints process.<\/p>\n
Further guidelines on accessing and using the CMS, as well as customer support, will be made available on the CIPC website and shared via official communication channels.<\/p>\n