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The Companies and Intellectual Property Commission (CIPC) is committed to continuously improving our operational efficiency.\u00a0 In line with this goal we are pleased to inform customers that the Customer Enquiry Management System (CEMS) <\/strong>has been introduced and has been successfully operational for several weeks. Several CIPC customers have already begun using this enquiry tool, and we encourage all customers to do the same.<\/p>\n The purpose of CEMS it to provide a central repository for all enquiries logged within CIPC.<\/p>\n Benefits of CEMS<\/p>\n IMPORTANT:<\/strong>\u00a0 From 1 April 2026, all enquiries must be logged via the CEMS. The dedicated query email addresses will be discontinued as of 1 April 2026<\/strong>. Enquiries received on or before 31 March 2026 will still be addressed.\u00a0 However, all follow-up correspondence related to those enquiries must be directed through CEMS.<\/p>\n The system can be accessed via:<\/p>\n All enquiries or requests related to Paper Based Disclosure and\/or E-Disclosure must now be submitted through CEMS.<\/p>\n Please note that password resets are not managed through CEMS. The existing password reset process remains unchanged.<\/p>\n We appreciate your cooperation and look forward to assisting you through the CEMS.<\/p>\n\n
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