Rollback of services platforms

Dear CIPC customer,

On behalf of the CIPC, I sincerely and humbly apologise for the disruption and inconvenience caused by the migration of the CIPC transacting platforms, E-services and BizPortal, which were rolled out on the 9th January 2023.

The system upgrades were designed on the principle of the ongoing CIPC innovation journey to ease the doing of business and reduction of red tape and it is based on this premise that we have made a decision to roll-back to the previous system, with immediate effect. We have heard you and have listened and have actioned and we thank you for your comments.

We understand that you depended on us to provide platforms to register and maintain your companies with minimum disruption and deeply regret that with the transition to the upgraded systems, we were not able to deliver the high standard that you have come to expect from the CIPC. In this regard, I humbly apologise.

To migrate back to the old platforms, we will need to shutdown the E-services and BizPortal platforms from 12h00 today, until Monday 23rd January 2023 at 07h30. We will ensure that this process is done in the most efficient and seamless way. We do however request that you bear with us during the rollback as we might experience teething problems. We will endeavour to ensure that the system is fully functional and that all data from previous and current transactions is retained. We commit to continuously updating you on progress of the rollback and the administrative actions taken.

We will continue focusing our efforts on reducing the regulatory administrative burden by creating ease, simplicity, and flexibility in the formation, maintenance and compliance by companies. We will never stop finding better ways to serve you. We will remain relentless in making it easy to do business in SA, thereby contributing to the efficiency, growth and sustainability of your enterprises. We appreciate and thank you for your patience and understanding with us as we migrate back to the previous platforms and be assured of our best intentions to serve you better at all times. Sincerely and at your service.

Rollback of services platforms

Update: System challenges with the implementation of enhanced eservices and BizPortal platforms

Dear customers,
The CIPC wishes to thank you for your patience with the transition to the new E-services and BizPortal platforms. The CIPC appreciates the feedback received via email, logged queries and through social media platforms. Since the migration of the transacting platforms on Monday, 9 January 2023 to Thursday, 12 January 2023, over 20 000 transactions were processed successfully.

The CIPC has worked on challenges with the implementation of the system. The following issues have been resolved:
1. User Login Error

2. Login Validation Errors
3. System Performance Improvement
4. Disclosure Documents not sent to Customers/Incorrect document
5. Duplicate name reservations
6. Dispatch of certificates and missing / incorrect data on certificates. Dispatch is running and customers should receive their certificates by 15 January 2023.

The CIPC team is still working on resolving issues with ‘Foreign Director Assurance’ and the migration of names from the old system to new systems. While the above is resolved, there may be isolated cases/issues experienced by customers and for these we request that queries be logdged so that these can be attended to.

Troubleshooting:
-When handling multiple transactions that have fees, you can add the items to your cart and at the end of transacting, make a once off payment for all items in your cart.

-The CIPC has started arranging troubleshooting webinars. Two sessions were conducted on 13 January 2023. More sessions are planned for next week. Recording of the sessions can be accessed on our Facebook and You Tube pages.

-The CIPC will also post troubleshooting tips for common issues on social media sites.

Customer queries:
Customers are requested to log tickets and provide detailed description of the errors and challenges experienced. We request that customers please include the webpage, the picture of the error and the entity name and number. The CIPC wishes to extend an apology to affected customers for the inconvenience caused.

Customer query contacts:
– Call centre: 086 100 2472 – Kindly note that there might be delay in answering calls due to the high call volumes during the transition period.
– QRS: https://enquiries.cipc.co.za

Update: challenges with the enhanced e-Services and Bizportal platforms