RESET PASSWORD

1. To reset your password, visit http://www.bizportal.gov.za/
2. Click on Login on the top of the landing page.
3. Click on Reset password.
4. Type in your ID.
5. The OTP will be sent to your Cell phone and email.
6. Type in the OTP and change your password.

CUSTOMER CODE CONTACT DETAILS UPDATE

If the email and cell phone numbers are outdated, the following steps must be followed:

Send an email to resetpassword@cipc.co.za and attach the following:

1. Customer contact detail update form CLICK HERE to download and;
2. Certified ID copy (not older than 3 months)
3. If you want CIPC to update the cell number, proof that the cell number belongs to the owner of the customer code must be attached (e.g. invoice of cell phone contract or any other invoice where your name as well as cell phone number is clearly indicated

Important:  The request for update must come from the new email address which will be linked to your customer code.  ONLY the email address will be updated.  Once the email address has been updated, you need to visit  www.bizportal.gov.za to update details the cell phone number.

Click on Login on the top left menu and sign in with ID number and password.  Scroll down and click on User Profile / Update Contact Details

Company customer code

If the Company Secretary/staff member who dealt with CIPC resigned and new Company Secretary/staff member to represent the company is appointed, the following are required:

• Certified ID Copy of new Company Secretary/client dealing with CIPC on behalf of company (Certification not older than three months)
  •    Certified ID Copy or Resignation Letter of Previous Company Secretary
  •    Affidavit by CEO/Director/Manager of company confirming resignation of previous customer code holder, indicating that customer code belongs to company , and not to individual
  •    Certified ID copy (Certification not older than three months) of CEO/Director/Manager who signed the affidavit and;

• Customer code update form, CLICK HERE
•  Send all required documents via email to resetpassword@cipc.co.za

Important:  The request for update must come from the new email address which will be linked to your customer code.

If you have more than one customer code, with balances in both accounts:

To ensure that you only have a single active customer code, the following process must be followed to transfer funds to a single active customer code:

1. Send the below documents to revenue@cipc.co.za

Provide a brief narrative of the issue and provide the following information and documents for the transfer of funds to the single preferred active customer code

• Preferred customer code;
• Customer name and surname; and
• Proof of deposits made into the code that you want to make dormant;
• Letter on a letterhead requesting the refund and confirming into which code it must be transferred; and
• Certified identity copy of the owner of the code.

2. Once e-mail confirmation is received that the funds have been transferred, send an email to resetpassword@cipc.co.za to request that the customer details be updated by sending:

• Certified identity copy of the owner of the customer codes (certification not older than three months) and;
• Customer code update form, CLICK HERE

CLICK HERE to view the Frequently Asked Questions (FAQ)  for Customer code update and password reset.