RESET PASSWORD

CUSTOMER VERIFICATION

Kindly note that all customers logging in to CIPC must be verified first.  See the following notices for more information:

• Notice 18 of 2024 – New verification process See Notice
• Notice 22 of 2024 – New verification process See Notice
• Notice 24 of 2024 Update on customer verification  See Notice

RESET PASSWORD

 All customers must be verified to log in to the CIPC website.

To reset your password, visit www.bizportal.gov.za and click on Login on the top menu and then on Reset password OR https://eservices.cipc.co.za and click on password reset on the left menu. 

If either the cell OR the email is outdated, follow the process below:

1. To reset your password, visit http://www.bizportal.gov.za/
2. Click on Login on the top of the landing page.
3. Click on Reset password.
4. Type in your ID.
5. The OTP will be sent to your Cell phone and email.
6. Type in the OTP and change your password.

CUSTOMER CODE UPDATE

If the email of the customer code is outdated, or both email and cell phone numbers are outdated, the following steps must be followed:

Send an email to resetpassword@cipc.co.za and attach the following:

1. 1. Customer update form CLICK HERE to download and;
   2. Certified ID copy (not older than 3 months)

Important:  The request for update must come from the new email address which will be linked to your customer code.

ONLY the email address will be updated.  Once the email address has been updated, you need to complete the customer verification process and visit https://:eservice.cipc.co.za to update details like cell phone number

UPDATING OF CELL NUMBER OR ADDRESSES ON YOUR CUSTOMER PROFILE

To update other contact information like cell phone and addresses, log in to  https://eservices.cipc.co.za and click on “Edit customer profile” on the left menu.

Update the required fields like cell number and/or postal address.

Company customer code

• If the Company Secretary/staff member who dealt with CIPC resigned and new Company Secretary/staff member to represent the company is appointed, the following are required:
  •    Certified ID Copy of new Company Secretary/client dealing with CIPC on behalf of company (Certification not older than three months)
  •    Certified ID Copy or Resignation Letter of Previous Company Secretary
  •    Affidavit by CEO/Director/Manager of company confirming resignation of previous customer code holder, indicating that customer code belongs to company , and not to individual
  •    Certified ID copy (Certification not older than three months) of CEO/Director/Manager who signed the affidavit and;
• Customer code update form, CLICK HERE

Send all required documents via email to resetpassword@cipc.co.za

Important:  The request for update must come from the new email address which will be linked to your customer code.

If you have more than one customer code, with balances in both accounts:

To ensure that you only have a single active customer code, the following process must be followed to transfer funds to a single active customer code:

1. Send the below documents to revenue@cipc.co.za

• Provide a brief narrative of the issue and provide the following information and documents for the transfer of funds to the single preferred active customer code
• Preferred customer code;
• Customer name and surname; and
• Proof of deposits made into the code that you want to make dormant;
• Letter on a letterhead requesting the refund and confirming into which code it must be transferred; and
• Certified identity copy of the owner of the code.

1. Once e-mail confirmation is received that the funds have been transferred, send an email to resetpassword@cipc.co.za to request that the customer details be updated by sending:

• Certified identity copy of the owner of the customer codes (certification not older than three months) and;
• Customer code update form, CLICK HERE