System challenges with the implementation of enhanced eServices and Bizportal platforms

Dear customers/media,

 

Today, 9 January 2023, the CIPC announced a migration to upgraded e-services and BizPortal platforms, aimed at providing a paperless; faster, company registration and maintenance system. With all rigorous testing and retesting conducted, it is expected that with projects of this magnitude, there would be teething problems experienced. It is unfortunate that the biggest issue experienced was out of the CIPC’s control. The Department of Home Affairs (DHA) experienced system issues, which the CIPC relies on for verification, earlier today. This resulted in some customers not being able to submit new applications and/or received error messaging for OTP verification.

The relevant back office staff is attending to the delays caused by this. There may be isolated issues the CIPC may not be aware of and therefore encourages customers to log fault tickets on the “Query Resolution System (QRS), so that these issues are speedily resolved.

The CIPC wishes to extend an apology to affected customers for the inconvenience caused to them.

Customer query contacts:

Call centre: 086 100 2472

Mail: enquiries.cipc.co.za

Media enquiries:
Enquiries: Charmaine Motloung
E- Mail: cmotloung@cipc.co.za

 

System challenges with the implementation of enhanced eServices and Bizportal platforms

CIPC – Changing of payment method

Dear Customer

In an effort to continuously improve our customer service offering, the CIPC has taken a strategic decision to phase out the current payment platform of Electronic Funds Transfer (EFT) where customers often make bulk deposits into a customer code and transactions being deducted as and when a service is used. From the 5th December 2022, the CIPC will only accept debit/credit card payment method for transactions on the CIPC electronic platforms; however, EFTs and declining balances will be permitted for manual transactions.

CIPC – changing of payment method

Manual name reservation service not available

The Companies and Intellectual Property Commission (“CIPC”) is currently experiencing technical difficulties with the associated name reservation service (manual name reservation) and it is receiving urgent attention. Therefore, until further notice, this service is not available to customers.

Customers are requested not to submit any Associated Name Reservations (Form CoR9.1 with proof of association with existing name) via namereservationsandregistrations@cipc.co.za or any of the other existing electronic name
reservation platforms. If submitted to such electronic platforms, the proposed names on such application may be rejected, since it is associated with existing names and the fee payable will not be refunded by CIPC.

CIPC has prioritised the restoration of the process and / or creating alternative channel for the aforementioned name applications.

Customers are advised to continue with the registration of their For Profit New Company (through the various channels available) even though the company will be registered without a company name. Once the associated name is
reserved, you need to apply for a Company Name Change, free of charge. The registration number for the registered company will be its registration number with the suffix (South Africa).

Name reservation applications (Associated Name Reservations) submitted via namereservationsandregistrations@cipc.co.za and not yet processed will be rejected. If the transaction was billed already, the fee will be credited back to the customer code used. These applications will have to be resubmitted once the electronic platform is available.

 CIPC apologies for any inconvenience caused and confirms that this matter is receiving urgent attention

Manual name reservation service not available

Co-operative that has been directed to change name by the registrar of Co-operatives

Notice is hereby given in terms of section 11 of the Co-operatives Act of 2005 as amended, that Co-operative name have been amended as follows:

1. IKAMVA MULTIPURPOSE CO-OPERATIVE LIMITED (2019/010624/24) has been revoked and changed to ABAKHUPHUKHA PHAMBILI MULTIPURPOSE PRIMARY CO-OPERATIVE LIMITED
REGISTRAR OF CO-OPERATIVES

Office of the Registrar of Co-operatives
The DTIC Campus
77 Meintjies Street
Sunnyside
0002

Private Bag X237
PRETORIA
0001

Notice of publication of CO-OP in government gazette

Department of Home Affairs system down time affecting ID verification on CIPC systems

Dear Customers

Kindly note that Department of Home Affair’s (DHA) system is currently offline. CIPC systems are linked to DHA for ID verification on various processes. The following processes might be affected by the DHA
system down time:

  • Customer Registration,
  •  Password reset,
  • New company registration,
  • BBBEE applications,
  • Director amendments;
  • CC member changes; and
  •  Annual return and filing of Financial Accountability Supplements FAS.

Customers trying to transact might receive error messages like ID number does not exist or cannot be verified. When this happens, it means the DHA system is down, and you need to try again later. We are
dependent on the availability of the DHA system. Kindly note that once this issue has been resolved, you may experience intermittent downtime in future, until a permanent resolution has been found.

We apologise for any inconvenience caused.

 

Department of Home Affairs system downtime

List of accredited bodies whose members are eligible as business rescue practitioners as from 22 September 2022

Dear customer

Please note that Notice 29 of 2021 is hereby withdrawn effective from 22 September 2022, and replaced by Notice 27 of 2022.

Accredited Professional Bodies:

 1.  Institute of Accounting and Commerce (IAC)

2.  South African Institute of Professional Accountants (SAIPA)

3.  Chartered Institute for Business Accountants NPC (CIBA) (previously known as (SAIBA))

4.  South African Institute of Chartered Accountants (SAICA)

5.  The Association of Chartered Certified Accountants (South Africa) NPC (ACCA)

6.  The Institute of Business Advisors NPC (IBASA)

7.  The Chartered Institute of Management Accountants (CIMA)

8.  Turnaround Management Association (TMA)

9.  South African Restructuring and Insolvency Practitioners Association NPC (SARIPA)

10.  The Institute of Management Consultants and Master Coaches of south Africa NPC (IMCSA)

11.  Legal Practice Council (LPC)

Accredited Professional Bodies