Customer Enquiry Management System (CEMS)

The Companies and Intellectual Property Commission (CIPC) is committed to continuously improving our operational efficiency.  In line with this goal we are pleased to inform customers that the Customer Enquiry Management System (CEMS) has been introduced and has been successfully operational for several weeks. Several CIPC customers have already begun using this enquiry tool, and we encourage all customers to do the same.

The purpose of CEMS it to provide a central repository for all enquiries logged within CIPC.

Benefits of CEMS

  • Centralized and streamlined enquiry management
  • Faster response times
  • Improved tracking and follow-up of queries
  • Enhanced customer support experience

IMPORTANT:  From 1 April 2026, all enquiries must be logged via the CEMS. The dedicated query email addresses will be discontinued as of 1 April 2026. Enquiries received on or before 31 March 2026 will still be addressed.  However, all follow-up correspondence related to those enquiries must be directed through CEMS.

The system can be accessed via:

All enquiries or requests related to Paper Based Disclosure and/or E-Disclosure must now be submitted through CEMS.

Please note that password resets are not managed through CEMS. The existing password reset process remains unchanged.

We appreciate your cooperation and look forward to assisting you through the CEMS.

Notice 17 of 2026

Non-complying entities with issued compliance

PURPOSE

This notice is intended to notify those entities that have not complied with the Compliance Notice’s requirements issued under section 171 of the Companies Act 71 of 2008 and, as a result, have not effectively corrected the non-compliance that occurred within their entities. The preceding Notice No. 65 of 2016 regarding the modification of the registered entities’ Compliance Status on the Disclosure certificates is followed by this notice. After investigating, the CIPC must prepare an inspector’s report along with the compliance notice in accordance with section 171. The CIPC may, at its discretion, make the inspectors’ report public in terms of section 170(2).

The CIPC will thus make public the names of the entities that failed to comply with the requirements of the Compliance Notices issued, and the Company Tribunal has not set aside/or modified such Compliance Notices.

OBSERVATIONS

Through its compliance monitoring efforts under section 187 of the Act, CIPC has noticed a pattern in which entities have disregarded the Compliance notices that were sent out to redress the non-compliance of the applicable laws as specified in Schedule 4 of the Act.

To improve corporate accountability and transparency among the registered entities, the compliance status of those entities that have not complied with the issued Compliance Notices has been changed to “Failed to comply with the Compliance Notice,” which will be shown on their disclosure certificates. Apart from the modification of compliance status, the Commission will publish the names of all entities with outstanding compliance notices.

IMPLICATION OF NON-COMPLIANCE WITH THE COMPLIANCE NOTICE

Therefore, it is strongly advised that entities verify their most recent disclosure certificate and comply with the requirements outlined in the Compliance Notices. CIPC is in the process of requesting administrative fines from a court of competent jurisdiction and the relevant non-compliant entities will be served with the relevant legal documents. According to section 175 of the Companies Act, a court may impose administrative fines of up to 10% of the company’s turnover during the non-compliant period or R1 million, whichever is higher.

For enquiries regarding the non-compliance of compliance notices, email: Cor135.1complaints@cipc.co.za

 

Notice 15 of 2026

CIPC Easter weekend closure

Taking into consideration that CIPC official office days are Mondays to Fridays and do not include weekends or public holidays, notice is hereby given in terms of and for purposes of the Acts mentioned in the Schedule below, that CIPC will be closed to the public from 12H00 on Thursday, 02 April 2026, for the Easter weekend.

 

Read more…. Easter weekend closure 

CIPC launches a Case Management System

The Companies and Intellectual Property Commission (CIPC) is pleased to announce the launch of its new Case Management System (CMS), a modern digital platform designed to improve how the public submits and tracks complaints and legal documents. The expected “Go-Live” date is 27 March 2026. After accessing the CMS client portal, there will be seven sub-entry points, depending on the complaint categories. The sub-entry points are categorised as follows:

DMP –          Complaints against Business Rescue Practitioners

CL –             Service of Corporate Legal documents on CIPC

CGSE–         Investigation of specific contraventions of the Companies Act 2008, Close Corporations Act 1984 and the Cooperatives Act, 2005

CCDR -IR     Investigation of Reportable Irregularities

CCDR-RI      Investigations of Reportable Irregularities, NOCLAR and S62(3) CC Reports

CCDR- BO    Proactive Enforcement of noncompliance with BO declaration

CGRG          Investigation of fraudulent activities, misconduct and unethical practices

CMS is a secure online solution that enables individuals to lodge complaints, submit supporting documents, and track their matters in real time. This system brings transparency, efficiency, and accountability to case management within the Commission.

With the introduction of the CMS, members of the public can now submit complaints anonymously or non-anonymously:

  • Anonymous complaints allow the public to report issues confidentially without revealing their personal information.
  • Non-anonymous complaints can be lodged using a CIPC customer code, enabling direct communication, personalised follow-up, and easier case resolution.

If a user does not have a customer code but wishes to lodge a non-anonymous complaint, they can easily create one using the link provided in the CMS platform. This ensures that every individual has the option to identify and receive tailored support throughout the resolution of their matter. This enhancement ensures that all users, whether they wish to identify themselves or not, can raise concerns in a secure and accessible manner.

Through the new CMS, the public will be able to:

  • Lodge complaints and serve corporate legal documents online
  • Choose between anonymous or customer code-based submissions
  • Upload PDF supporting documents directly to their case (not exceeding 2MB each)
  • Monitor the status and progress of their matter at any time
  • Receive notifications and updates throughout the lifecycle of the case
  • Access a complete history of all submitted cases and responses

The launch of the CMS marks a significant step in CIPC’s digital transformation. By offering anonymous and customer code-based complaint options, the CMS strengthens transparency, empowers the public, and enhances service quality.

The CMS also reduces reliance on email and telephone queries, enabling improved turnaround times, consistent communication, and better tracking across all stages of the complaints process.

Further guidelines on accessing and using the CMS, as well as customer support, will be made available on the CIPC website and shared via official communication channels.

Notice 14 of 2026

Change of contact details using a new passport

Dear customers

The Companies and Intellectual Property Commission (CIPC) has observed challenges experienced by customers when attempting to update director contact details where the director’s passport has expired, and the contact information on record is outdated. In such cases, the system may display a validation error stating that the director is not permitted to update the contact details because they are not listed as a director of the company.

To resolve this issue, the following steps must be followed:

  • The director must ensure that their registered CIPC customer profile is linked to their new passport number.
  • The director may then submit an application to change the director’s contact details, provided that the full name and surname on the customer profile match the full name and surname recorded for the director on the company records.
  • If the information does not match, or if the director continues to receive an error message, the director must log a query on the Customer Enquiries Management System (CEMS) at: https://enquiries.cipc.co.za/

When submitting the query, the director must include the following information:

  • A full screenshot of the error message
  • The director’s Customer Code
  • The company registration number

Once the application for the change of director’s contact details has been successfully approved, the updated contact details will reflect on the system within 72 hours.

 

Notice 10 of 2026

Non‑compliance with company and close corporation re‑instatement evidence requirements

Dear Customers

The Companies and Intellectual Property Commission (CIPC) hereby clarify the evidentiary requirements for the reinstatement of companies and close corporations in terms of Notice 35 of 2025. This notice must not be read in isolation, but together with previously issued notices and publications on this subject.

The purpose of this notice is to provide clear guidance on the acceptable and unacceptable evidence required when applying for reinstatement. The examples provided serve as guidance only and are not exhaustive.

Customers are reminded that a company or close corporation may only be reinstated if it:

  • Was actively trading at the time of deregistration; or
  • Held economic value at the time of deregistration; or
  • Is reinstated pursuant to a court order.

Universal Rules Applicable to All Evidence

  • Every document must be in the name of the company or close corporation (NOT in the name of a director or member).
  • Every document must be dated and must relate to the period at or around the time of final deregistration.
  • Every document must appear on official third-party letterhead (banks, SARS, Deeds Office, financiers, landlords, etc.) and must be signed where applicable.
  • Documents must be independently verifiable. Self-created schedules, affidavits, internal resolutions, internal registers, or screenshots will not be accepted unless expressly permitted.

Read more..

Notice 12 of 2026

Closure notice: CIPC self service centres – Johannesburg, Pretoria, Cape Town and Durban will be closed on 13 march 2026.

Dear Customers

 

Kindly note that the CIPC Self Service Centres Johannesburg, Pretoria, Cape Town and Durban will be closed to the public on 13 March 2026 due to operational reasons and will reopen on 16 March 2026 at 08:00.

Please use E-Services, New E-Services, Biz-portal and Social Media platforms in the meantime.

 WebServices:www.cipc.co.za, www.bizportal.gov.za, https://eservices.cipc.co.za and https://enquiries.cipc.co.za/

Call Centre number 086 100 2472

 

We apologise for any inconvenience caused.

Notice 11 of 2026

CIPC public sale notice

Open Bid: Request for Quotations/Proposals

Description: Sale of Assets

Obsolete and Redundant Assets Available for Purchase

  • Server Equipment

Proposal Requirements

 CIPC requires proposals for Server Equipment.

Proposals that do not meet these requirements will not be considered.

Submission Details 

  • Closing Date: 09 March 2026 at 16:00
  • Email: quotations@cipc.co.za
  • Important: Only proposals sent directly to the above email will be considered.
    Proposals copied (cc’d) to other recipients will be disqualified.

Asset Viewing

  • Date: 5 March 2026
  • Time: 10:00 – 12:00
  • Venue: 77 Meintjies Street, the dtic Campus, Block F, Sunnyside, Pretoria

Special Conditions

 Payment must be made within 3 days of bid award.

  • Assets must be collected by 20 March 2026 after payment confirmation.

Contact for Enquiries

  • asset@cipc.co.za

 

Public Sale Notice 09 of 2026