Customer Code Update Process

Dear Customer

Kindly note that the process for updating customer code details has changed.

You need to follow the below steps:

CUSTOMER CODE UPDATE

If the email of the customer code is outdated, or both email and cell phone numbers are outdated, the following steps must be followed:

Send an email to resetpassword@cipc.co.za and attach the following:

  1. Customer update form CLICK HERE to download and;
  2. Certified ID copy (not older than 3 months)

Important:  The request for update must come from the new email address which will be linked to your customer code

Company customer code

  • If the Company Secretary/staff member who dealt with CIPC resigned and new Company Secretary/staff member to represent the company is appointed, the following are required:
    •    Certified ID Copy of new Company Secretary/client dealing with CIPC on behalf of company (Certification not older than three months)
    •    Certified ID Copy or Resignation Letter of Previous Company Secretary
    •    Affidavit by CEO/Director/Manager of company confirming resignation of previous customer code holder, indicating that customer code belongs to company , and not to individual
    •    Certified ID copy (Certification not older than three months) of CEO/Director/Manager who signed the affidavit and;
  • Customer code update form, CLICK HERE

Send all required documents via email to resetpassword@cipc.co.za

Important:  The request for update must come from the new email address which will be linked to your customer code

If you have more than one customer code, with balances in both accounts:

To ensure that you only have a single active customer code, the following process must be followed to transfer funds to a single active customer code:

  1. Send the below documents to revenue@cipc.co.za
  • Provide a brief narrative of the issue and provide the following information and documents for the transfer of funds to the single preferred active customer code
  • Preferred customer code;
  • Customer name and surname; and
  • Proof of deposits made into the code that you want to make dormant;
  • Letter on a letterhead requesting the refund and confirming into which code it must be transferred; and
  • Certified identity copy of the owner of the code.
  1. Once e-mail confirmation is received that the funds have been transferred, send an email to resetpassword@cipc.co.za to request that the customer details be updated by sending:
  • Certified identity copy of the owner of the customer codes (certification not older than three months) and;
  • Customer code update form, CLICK HERE

Once your email has been updated, you need to verify your customer code to continue (please refer to Notice 18 of 2024: New Customer Verification Process dated 4 March 2024).

Notice- update customer code

Update CIPC enquiries system not available – alternative processes

Dear Customers,

 

Kindly note that the Enquiry system (www.enquiries.cipc.co.za ) is currently not available.  Customers are advised to use the following email addresses to send enquiries to a specific unit or department.  The customer code as well as enterprise number and tracking number (if applicable) must be used as reference to ensure that the staff member/s will be able to assist.

IMPORTANT:  Do not send any enquiries to personal mailboxes but use the relevant email address listed below.  Please do not send the same enquiry several times to the same mailbox, as it causes a blockage in the system.  This results in a longer time to finalise each query.  Your mail will be attended to as soon as possible.

Below table is the first level for enquiries.  If not answered within 10 business days, escalate as per the CIPC escalation procedure – https://www.cipc.co.za/?page_id=3725

All customers are urged to verify their customer profiles as soon as possible.  All customers must be verified before any of their transactions will be processed.  This includes applications e-mailed for processing as well as refund requests.

CUSTOMER VERIFICATION
Customer verification process

verification@cipc.co.za

This mailbox is solely for customer verification enquiries and other enquiries routed to this mailbox will not be responded to

Customer code update (If email address on customer code is outdated)

resetpassword@cipc.co.za

Ensure that the required documents are attached.

  1. Certified ID copy (not older than 3 months)
  2. Customer code update form (Available on the link: https://www.cipc.co.za/?page_id=1975 )
COMPANIES AND CLOSE CORPORATIONS
Name reservation Enqnamereservations@cipc.co.za
Company registrations – manual, conversions, external company enqmanualnewcompanies@cipc.co.za
Company registrations – electronic enqelectronicnewcompanies@cipc.co.za
Foreigner Assurance enqforeignerassurance@cipc.co.za
CoR89 enqCoR89@cipc.co.za
Company amendments – conversion from one type of company to another, main business changes, other MOI changes

enqmoiamendments@cipc.co.za

 

Company and close corporation Financial Year End changes, Address changes, Location of company records, company name changes

enqfyeandnamechange@cipc.co.za

 

Domain names and BEE enquiries enqbeedomain@cipc.co.za
Company/CC De-registration enqderegistrations@cipc.co.za
Re-instatements Enqreinstatements@cipc.co.za
Annual returns Annualreturns2@cipc.co.za
Liquidations enqliquidations@cipc.co.za
BENEFICIAL OWNERSHIP
Beneficial Ownership beneficialownershipenq@cipc.co.za
Court orders corporatelegalservices@cipc.co.za
Companies Act Enquiries CompaniesActenq@cipc.co.za
DISCLOSURES
Request for copies, certified copies disclosureenq@cipc.co.za
DATA MANAGEMENT
Data Sales Data@cipc.co.za
Electronic Disclosure (R30) E-disclosure@cipc.co.za
DIRECTORS, MEMBERS AND PRACTITIONERS
Director Amendments (CoR39) TLebete@cipc.co.za
CC Member Changes (CK2) PEngelbrecht@cipc.co.za
Company Secretaries (CoR44) MMalinda@cipc.co.za
Auditor Changes (CoR44) MMalinda@cipc.co.za
Business Rescue

TRamekane@cipc.co.za

PLephoto@cipc.co.za

MMalinda@cipc.co.za

FINANCE
Allocation of funds, Refunds and card payments

revenue@cipc.co.za

Ensure that required documents are attached.

Allocation of funds:  Proof of payment and certified ID copy

Refunds:  Proof of payment; certified ID copy and bank letter

CO-OPERATIVES
Co-operative registrations coopregenq@cipc.co.za
CORPORATE GOVERNANCE AND SURVEILLANCE UNIT
Cor135.1 Complaints (Company investigations) Cor135.1complaints@cipc.co.za
Compliance checklist ComplianceChecklist@cipc.co.za
CORPORATE DISCLOSURE AND COMPLIANCE REGULATION UNIT
Independent Reviews independentreview@cipc.co.za
Reportable irregularities

reportableirregularities@cipc.co.za

 

XBRL & Annual Financial Statements xbrl@cipc.co.za
Prospectuses

Prospectus@cipc.co.za

 

PATENTS AND DESIGNS
Patents vskosana@cipc.co.za
Patents – New Applications dmalebane@cipc.co.za
Patents – Acceptance BChuene@cipc.co.za
Patents – Renewals SMbewe@cipc.co.za
Patents – Maintenance AThulare@cipc.co.za
Designs TJakoba@cipc.co.za/
E-Journal BNgoepe@cipc.co.za
Patent Certificate BSepato@cipc.co.za
IP Online TMahlawule@cipc.co.za
TRADE MARKS
Trade mark enquiries See service standards as published on website:  https://www.cipc.co.za/?page_id=3725

CIPC ENQUIRIES SYSTEM NOT AVAILABLE – ALTERNATIVE PROCESSES

IP Enforcement alotheringen@cipc.co.za
Copyright

tbambo@cipc.co.za OR

mkhoza@cipc.co.za

Notice 45 of 2024

Incorporating beneficial ownership information with annual return filings for companies and close corporations

Beneficial ownership information by corporate vehicles registered with the CIPC must be submitted to the Commission in terms of the amendments brought about by the General Laws (anti-Money Laundering and
Combatting Terrorism Financing) Amendment Act, 22 of 2022, which amended the Companies Act, 2008 (“the Act”).

In terms of the amendment, as from 24 May 2023 with the implementation of the relevant Regulations, all companies and close corporations must file its annual return with the Commission, together with its beneficial ownership declaration and security register or beneficial interest register (as applicable), within 30 business days after their anniversary date.

The Companies and Intellectual Property Commission (“CIPC”) will strictly enforce the filing of Beneficial Ownership Declarations (“BO”) information with the filing of Annual Returns, as from 15 April 2024. In terms of this hard-stop functionality, companies and close corporations will not be allowed to file its Annual Return via any of the CIPC electronic platforms UNLESS BO has been submitted and/or is up to date. As per the Act as amended, BO, AFS/FAS must be filed with Annual Returns.

Therefore, if BO is not up to date the company or close corporation may: –

  •  Incur penalties for the late filing of Annual Returns;
  •  Enforcement action may be taken by the CIPC through investigation into the administration and governance processes of your business and even the issuing of a compliance notice; and/or
  •  Referral for deregistration and even final deregistration due to non-compliance.

Information Links:

  •  Webinars and Presentations – https://www.cipc.co.za/?page_id=13979
    • CIPC inclusion of Beneficial Ownership filing and validation of turnover on Annual Returns webinar 04 December 2023
    •  Annual Returns webinar/presentation 10 October 2023
    •  Beneficial Ownership webinar/presentation 21 August 2023
  •  User Guide – https://www.cipc.co.za/?page_id=4447 / Beneficial Ownership

(more resources or changes to the existing resources may occur from time-to-time)

For more information or any enquiries, the CIPC may be contacted or followed on: –

  •  Website – www.cipc.co.za
  •  Call Centre: 0861002472
  •  Follow us on:-
    •  Facebook: CIPC
    •  Twitter: @the CIPC
    •  LinkedIn: CIPC
    •  YouTube: CIPC

It is imperative that ALL companies and close corporations ensure compliance with the beneficial
ownership filing requirements, to ensure good corporate governance and business continuity.

Notice 26 of 2024

Open bid: Request for Quotation/Proposal

DESCRIPTION: SALE OF ASSETS

Public Sale of obsolete and redundant Assets:

      1. Furniture Equipment
      2. Server Equipment
      3. Computer Equipment (Monitors, Desktops & Laptops)
      4. Phones
      5. Others

 Closing Date for proposals: 20 March 2024 @ 16:00

PROPOSALS TO BE SENT TO quotations@cipc.co.za

 

NB: only proposals sent to quotations@cipc.co.za shall be considered 

Date for viewing of Assets on Sale: 18 March 2024 between 10:00 -12:00

Venue: @ 77 Meintjies Street DTI Campus, Block F Sunnyside, Pretoria.

Asset on Sale:

      1. Furniture Equipment
      2. Server Equipment
      3. Computer Equipment (Monitors, Desktops & Laptops)
      4. Phones
      5. Others

Special Conditions:

Payment must be done within 3 days after awarding of Bid and assets must be removed on/or by 25 March 2024 after payment has been received and confirmed.

Contact Person for clarity seeking matters: Mpho Glorita Seaga

Cell: +27 74 286 9388 E-Mail: Gseaga@cipc.co.za

 

Open bid: Request for Quotation/Proposal

Rejection of Re-instatement applications- unverified profiles

Customers are hereby informed that re-instatement applications will be rejected as from 14 March 2024, if the customer code on the form CoR40.5 has not been verified as per Customer Notices 18 of 2024 (https://www.cipc.co.za/?p=20626) and 22 of 2024 (https://www.cipc.co.za/?p=20675).

As from 6 March 2024, all customers must be verified before any of their transactions are processed, this includes applications e-mailed for processing. The verification process has the impact that emailed applications cannot be tracked and therefore be referred for further processing.

Customers, especially those that have pending re-instatement applications are reminded to urgently verify their customer profile information as per the Customer Notice 18 of 2024, before it is rejected.

Our apologies for the delay in processing and the inconvenience caused.

 Rejection notice

International Women’s Day Invest in women: Accelerate progress

Intellectual property (IP) offices and organizations around the globe are coming together to champion diversity within our offices and organizations and across the entire IP landscape. In countries worldwide, women face challenges and barriers in accessing resources, resulting in their stark underrepresentation in the IP ecosystem. Acknowledging this, our objective is clear: to drive inclusion and diversity to support, inspire, and accelerate increased participation from all women so that they can develop, commercialize, and distribute innovations and creative works. By investing in women, we believe we can better reach our collective aim to transform the challenges women face in the IP ecosystem into opportunities. 

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