Annual Return Filing Notice
Dear CIPC customer,
This notice intends to update CIPC customers on the status of the rollback to the old CIPC e-services and BizPortal, as announced on Friday, 20 January 2023.
1. Migration progress The CIPC ICT team is still processing and migrating data from the new system back to old system. The CIPC requests customers who are getting errors on incorrect billing of Annual Returns (AR) filing to please be patient. The team are taking a coordinated and structured approach to the migration. Currently the team is working on the name reservations and company registrations, which is scheduled to be concluded by close of business today, 24 January 2023. The migration of the payment data on ARs will commence on Wednesday, 25 January.
2. Annual Return Filing
Following the process of migrating payment data to the old e-services and BizPortal systems, upon conclusion of the migration, customers who were incorrectly billed will receive credits to their customer code with the incorrectly billed amount. CIPC will refund customers on the following two conditions:
a) The system incorrectly requested penalties for AR’s during the period of 9 – 20 January 2023 and the customer submitted the 2023 AR.
b) Normal penalties incurred during 9 to 20 January 2023 but due to the system challenges, the customer could not submit/file AR. The condition is that the penalty should not have occurred before 9 January 2023. E.g. if the company penalty already commenced on or before 8 January 2023 – then the CIPC will not give a credit. If the penalty occurred during 9 – 20, then CIPC will credit the customer’s code with the incorrectly billed amount. Customers should log a ticket for the credit by 10 February 2023, as the CIPC will not allow open-ended credits.
2. AR Compliance status
All customers who filed Annual Returns and the transaction fee was received by CIPC during the period of 9 January 2023 to 20 January 2023; and received their certificate of compliance, may see a ‘non-compliant’ status when checking online on the old system from 23 January 2023. Customers are requested not to be concerned as this (non-compliant status) forms part of the migration of data the ICT team will be processing on Wednesday.
We appreciate your patience with us during the migration and again apologise for any inconvenience caused.
Customer query contacts:
Call centre: 086 100 2472
CIPC Customer Rollback Update Notice
Dear customers,
The CIPC has successfully rolled back to the old e-services and BizPortal. You are hereby requested to refresh your browsers and clear your caches to ensure that you are connected to the correct platforms.
CIPC
Rollback of services platforms
Dear CIPC customer,
On behalf of the CIPC, I sincerely and humbly apologise for the disruption and inconvenience caused by the migration of the CIPC transacting platforms, E-services and BizPortal, which were rolled out on the 9th January 2023.
The system upgrades were designed on the principle of the ongoing CIPC innovation journey to ease the doing of business and reduction of red tape and it is based on this premise that we have made a decision to roll-back to the previous system, with immediate effect. We have heard you and have listened and have actioned and we thank you for your comments.
We understand that you depended on us to provide platforms to register and maintain your companies with minimum disruption and deeply regret that with the transition to the upgraded systems, we were not able to deliver the high standard that you have come to expect from the CIPC. In this regard, I humbly apologise.
To migrate back to the old platforms, we will need to shutdown the E-services and BizPortal platforms from 12h00 today, until Monday 23rd January 2023 at 07h30. We will ensure that this process is done in the most efficient and seamless way. We do however request that you bear with us during the rollback as we might experience teething problems. We will endeavour to ensure that the system is fully functional and that all data from previous and current transactions is retained. We commit to continuously updating you on progress of the rollback and the administrative actions taken.
We will continue focusing our efforts on reducing the regulatory administrative burden by creating ease, simplicity, and flexibility in the formation, maintenance and compliance by companies. We will never stop finding better ways to serve you. We will remain relentless in making it easy to do business in SA, thereby contributing to the efficiency, growth and sustainability of your enterprises. We appreciate and thank you for your patience and understanding with us as we migrate back to the previous platforms and be assured of our best intentions to serve you better at all times. Sincerely and at your service.
Outgoing One Time Pin (OTP) and e-mails restored
Dear customer,
The CIPC is pleased to inform customers that the MTN link is restored and the CIPC platforms are functioning. We are working on clearing the backlogs caused by this interruption.
We thank you for your patience.
Delays on outgoing One Time Pin (OTP) and e-mails
Please note that the MTN Link is down. This has affected the sending of OTPs and emails and certain services are not available (including SSCs). Our IT and MTN teams are working on resolving the issue.
We apologise for the inconvenience caused.