CIPC calls on companies to complete the compliance checklist accurately

Dear Valued Customer,

The Companies and Intellectual Property Commission (CIPC) notes with concern the trend of false and misleading submissions on the Compliance Checklist and reiterates that knowingly providing false information to the CIPC constitutes an offence under Section 215 of the Companies Act, 71 of 2008 (“the Act”).

The CIPC has a statutory responsibility in terms of section 187(2)(b) of the Act to monitor proper compliance with the Act. Towards achieving this mandate, the CIPC developed, tested and formally implemented in 2020 an Electronic Compliance Checklist Service on its E – Services.

The Compliance Checklist is a vital governance tool that enhances oversight and accountability in corporate South Africa. Further, it functions as a declaration by company directors and officers of the company’s compliance status and accuracy of information submitted to the CIPC.

Through the Compliance Checklist, the Corporate Governance, Surveillance and Enforcement Unit (CGSE) has been monitoring the compliance of various entities and initiating complaints (Proactive cases) in terms of Section 168(2) of the Act, which empowers the Commission to act on its own initiative in instances of suspected non-compliance.

The compliance checklist comprises 24 questions, each requiring a considered response of “Yes,” “No,” or “Not Applicable,” along with supporting comments. These questions cover key compliance requirements under the Companies Act and relevant regulations.

To illustrate:

Question 9 asks the filer whether the company has complied with Section 33 (which requires, among others, that the company must file annual returns within 30 business days of anniversary of business) when filing the Annual Returns for that Compliance Year. Most companies (filers) indicated compliance (“Yes”), yet the CIPC’s records show that annual returns for previous compliance year(s) were filed significantly later than the statutory deadline of 30 days post the company’s anniversary.

Question 17 asks the company if they complied with Section 71 which relates to Removal of Directors. The checklist reflects “Yes” for compliance with director removals. However, CIPC records reveal that there was no director removals occurred during the compliance period.

Schedule 1 deals with provisions that are concerning Non-Profit Companies. In question 24, the different companies again would select “Yes”, despite being a State-Owned Company (SOC), Private Companies, or Personal Liabilities to which Schedule 1 does not apply.

These are but a few examples demonstrating a broader trend of inaccurate or careless reporting. Such conduct undermines the integrity of the compliance monitoring process. The CIPC wishes to underscore the critical role that company secretaries and directors play in ensuring compliance with the Companies Act.

The accuracy of compliance submissions is not a mere formality but a statutory duty that contributes to corporate transparency and good governance. All company officers are reminded of their responsibilities and the legal consequences of failing to uphold them.

The CIPC will continue to exercise its mandate in monitoring and enforcing compliance and will not hesitate to act where there is evidence of misconduct or non-compliance.

The CIPC is available to support companies in areas that require intervention and to engage with external stakeholders, as part of strengthening compliance. The Compliance Checklist can be accessed by logging on to the CIPC’s e-Services, Clicking on the Other/More Services icon, Business Maintenance and then on the Compliance Checklist Link.

Notice 53 of 2025

CIPC Johannesburg Self-Service Center is relocating

Pretoria – 1 December 2025

The Companies and Intellectual Property Commission (CIPC) Johannesburg Self-Service Center (SSC) is moving to a new home, continuing to make it easy for the public to register new companies, file annual returns, generate certificates and manage customer profiles and other CIPC services.

Remaining in the city center, the SSC will soon relocate from Talis House on Simmonds Street to its new location at Batho Pele Building, 91 Commissioner Street, Johannesburg, starting Monday, 15 December 2025. Batho Pele building is a public service facility dedicated to improving government service delivery. As the name suggests, the principles focus on putting people first and transforming public service at all levels.

The SSC enhances customer satisfaction by enabling transactions and service access. This walk-in center will continue providing frontline essential company and intellectual property (IP) registration services, enabling businesses and individuals to complete their needs with ease.

The CIPC Commissioner, Rory Voller, says the move to this new location remains a welcoming hub and is essential for ensuring that all frontline services remain accessible to the Johannesburg residents and the surrounding areas.

“SSC’s relocation aligns with the CIPC vision designed to expand digital access and alleviate long queues in line with the service delivery standards (SDS),” says Advocate Voller.

“CIPC SDS promises to process 90% of received applications within the prescribed turnaround time, the timelines vary for different services. The Commission is committed to ensure there is service delivery efficiency, value for money and valuable impact to all our valued customers,” Advocate Voller says.

At CIPC, customer satisfaction goes beyond meeting the SDS, the digitisation strategy offers insights that help enhance operational efficiency and deliver integrated, citizen-centered solutions. These efforts are critical to facilitate economic growth and create an environment where businesses and IP owners can operate confidently and securely.

Ends

Media inquiries: Ndileka Cola – Head of Communications

Cellphone: 073 376 8758

Email Address: NCola@cipc.co.za

About the CIPC

The Companies and Intellectual Property Commission (CIPC) is a South African regulatory body responsible for the registration of companies, intellectual property (trademarks, patents, copyrights) and the enforcement of business compliance laws. It operates under the Department of Trade, Industry, and Competition (dtic) to ensure corporate governance, transparency and fair business practices. The CIPC also facilitates business rescue processes and promotes innovation by protecting intellectual property rights.

Notice 55 of 2025

CIPC Annual Customer and Stakeholder Satisfaction Survey Report: Enhancing Service Excellence

Dear Customer

CIPC’s mandate is the registration of companies, close corporations, cooperatives and intellectual property rights. Related services include the disclosure of information as well as dispute resolution arising out of infringements of these rights. CIPC is making progress towards being a customer centric organisation using relevant tools to achieve an organisation that is future fit and fit for purpose. It is for this reason that CIPC has, over the past few years, conducted surveys with the objective of understanding its journey and progress made.

During the current financial year, CIPC appointed a service provider to conduct stakeholder and customer segmentation, undertake a satisfaction baseline survey, and compile a report together with a framework for improvement and implementation.

This letter serves to inform you that CIPC has appointed Digital Republic to carry out this work over a six month period. Their task includes conducting stakeholder and customer segmentation, administering a satisfaction survey and developing a comprehensive report and improvement framework.

A key part of the scope of work to be performed by Digital Republic on behalf of CIPC includes.

  • Virtual and telephonic interviews with 50 key customers and stakeholders (externally).
  • Administering 1000 customers and stakeholder surveys using other survey methodology best suited to each customer’s preferred channel.

KEY CUSTOMERS/ STAKEHOLDERS INCLUDED (NOT EXHAUSTIVE)

  1. The Minister of Trade Industry and Competition and Members of the Portfolio Committee Trade Industry and Competition (the dtic)
  2. The dtic and COTII
  3. Government clusters partners (Department of Justice and Constitutional Development, Department of Home Affairs (DOH) The Department of Justice (Master of the High Court and High Court itself), National Treasury, Department of Statistics SA, The Department of Land Affairs, The deeds office, etc.
  4. Regulators and similar other institutions; SARS, Johannesburg Stock Exchange (JSE) FSB, FIC, Higher Education Institutes (universities, universities of technology, colleges, etc), ICT, National Credit Regulator (NCR), Competition Commission, National Consumer Commissioner, Provincial Department of Economic Affairs.
  5. National Economic Development and Labour Council (NEDLAC) Business Unity of South Africa (BUSA).
  6. Banking Association of South Africa (BASA), Black Business Council (BBC) and banks
  7. Chamber of Commerce
  8. CLC-SAICA, SAIPA, Law Societies (Customer or stakeholders, depending on nature of engagement).
  9. CIPC customers who are currently reached through the various communication channels used by the CIPC, including but not limited to:

  • Website and transactional website
  • Call Centre
  • Collaboration partners
  • Self-service terminals
  • Service Centre

The CIPC therefore requests you to kindly co-operate with Digital Republic, the contracted service provider, in this endeavour. You are welcome to contact Ms. Lalah Lesejane from the CIPC Strategic Communication Division by email, llesejane@cipc.co.za in case of any enquiries you may have regarding the survey.

A notice will also be placed on the CIPC website and Social Media platforms indicating that Digital Republic is in the process of conducting a customer and stakeholder index and survey on behalf of CIPC.

Notice 54 of 2025

Date of the business rescue status report form (CoR125.1)

This practice note is issued in terms of Regulation 4(1)(b) of the Companies Regulations of 2011 which stipulates that a regulatory body may issue a practice note in respect to a matter within its authority which sets out a procedure that will be followed by that regulatory agency; a procedure to be followed when dealing with that regulatory agency or the regulatory agency’s interpretation of or intended manner of applying a provision of the Act or the Regulations.

Section 132(3) of the Companies Act provides that is a company’s business rescue proceedings have not ended within three months after the start of those proceedings, or such a longer time as the court, on application by the practitioner, may allow, the practitioner must-

  • Prepare a report on the progress of the business rescue proceedings, and update it at the end of each subsequent month until the end of those proceedings; and
  • Deliver the report and each update in the prescribed manner to each affected person, and to the-
  • Court, if the proceedings have been subject of a court order; or
  • Commission, in any other case.”

The Companies and Intellectual Property Commission (CIPC) has observed some confusion by some Business Rescue Practitioners regarding the date of the report. Some write on the form the date of completing the form whereas the date on the form refers to the date of the report. We have attached the form as part of this notice as an example.

The CIPC hereby urges BRPs to ensure that the COR125.1 forms are duly completed and contain the correct date.

We trust that you will find the above in order.

Practice notes 5 of 2025

 

Change of director’s contact details

The Companies and Intellectual Property Commission (CIPC) has implemented a new system that will allow directors to update and authorise their contact information as and when the need arises. A verification link will be sent to the director concerned. The director should use this link to approve the change if it is legitimate and known to them or reject the application if it is not legitimate.

Please take note of the following outcomes that will take place within the 24-hour verification period:

  • Approved changes: If the director approves the update, the new contact details will be updated in the CIPC records within 24 hours.
  • Rejected changes: If the director rejects the update, it will not be processed, even if another party approved of it. Rejections must be submitted within the 24-hour timeframe.
  • No response: If no action is taken within 24 hours, the request will automatically lapse, and no changes will occur.

Directors are encouraged to respond promptly to any verification emails from the CIPC. Rest assured, these emails are legitimate communications from the Commission, not phishing scams. This process aims to protect directors from unauthorised changes to their contact details.

Notice 49 of 2025