Automation of Co-operative Director Amendments

The Companies and Intellectual Property Commission (CIPC) will enhance the processing of Co-operative Director Amendments from manual to automated solutions, effective from 28 April 2026.
Currently, Co-operative Director Amendments are processed manually, resulting in several operational challenges. These include delays in accessing confirmation documents, reliance on manual data corrections, limited reporting, and insufficient automated communication with customers during application processing. In addition, manual application handling increases the risk of human error and inefficiencies, while the use of legacy systems creates limitations in scalability and compatibility.

To address these challenges and improve service delivery, the CIPC is implementing an automated solution for Cooperative Director Amendments. This solution will be hosted on the enhanced CIPC e-Services platform, offering a more efficient, transparent, and secure process for customers and internal teams.

Notice 22 of 2026

Temporary delays in responding to disclosure and finance enquiries

The Companies and Intellectual Property Commission (CIPC) remains committed to delivering efficient, reliable, and customer-focused service. The Commission would like to inform its valued customers that we are currently experiencing temporary delays in responding to requests and enquiries, particularly within the Disclosures and Finance areas.

We acknowledge the increased turnaround times and assure you that we are actively addressing the backlog. Our teams are working diligently to resolve outstanding matters as quickly and effectively as possible.
To improve response times and restore service levels, several additional measures are being implemented, including:
•Deployment of extra resources to assist with clearing existing backlogs.
•Streamlining internal processes to accelerate query resolution.
•Enhanced monitoring to ensure enquiries are prioritised and tracked more effectively.

Notice 21 of 2026

Introduction of Live Chat support

We are pleased to announce the launch of a new Live Chat channel to enhance support services and improve customer experience.
The Live Chat service allows customers to connect with our support team in real-time for quick, convenient assistance with their queries.

What you can expect from Live Chat:

  • Instant responses to your inquiries
  • Efficient and convenient support
  • Assistance with general queries and guidance

You can access the Live Chat through our official website during operating hours.
We remain committed to improving your customer experience and providing accessible, reliable service.

Notice 20 of 2026

Customer Enquiry Management System (CEMS)

The Companies and Intellectual Property Commission (CIPC) is committed to continuously improving our operational efficiency.  In line with this goal we are pleased to inform customers that the Customer Enquiry Management System (CEMS) has been introduced and has been successfully operational for several weeks. Several CIPC customers have already begun using this enquiry tool, and we encourage all customers to do the same.

The purpose of CEMS it to provide a central repository for all enquiries logged within CIPC.

Benefits of CEMS

  • Centralized and streamlined enquiry management
  • Faster response times
  • Improved tracking and follow-up of queries
  • Enhanced customer support experience

IMPORTANT:  From 1 April 2026, all enquiries must be logged via the CEMS. The dedicated query email addresses will be discontinued as of 1 April 2026. Enquiries received on or before 31 March 2026 will still be addressed.  However, all follow-up correspondence related to those enquiries must be directed through CEMS.

The system can be accessed via:

All enquiries or requests related to Paper Based Disclosure and/or E-Disclosure must now be submitted through CEMS.

Please note that password resets are not managed through CEMS. The existing password reset process remains unchanged.

We appreciate your cooperation and look forward to assisting you through the CEMS.

Notice 17 of 2026