Directors who appeared more than once on our records

We have observed several requests for the deletion of records of which the Commission does not delete records. Upon investigation we have found that the companies through their third parties, instead of updating the passport number of a director then add a new record with the latest passport number resulting in 2 records. The system will not view this as a duplicate because an ID number/Passport number is the unique identifier and not the name.

Therefore, the filer must instead “edit” the information of the existing record and update the passport number to that of an already verified passport number through the FAV process. For those companies having two similar records as a result of the above, must take a resolution to remove one record due to duplication, choose “remove” option on the system and attach same when filing the application.

Further to the above some filers have registered companies with incorrect ID numbers of directors and later want to correct using the Director Amendments, the Director Amendment process is for the changes on the records of directors and not for corrections and therefore for risk purposes was not designed to allow change of ID numbers. We therefore request filers to verify the information before filing for correctness to avoid filing incorrect information.

Notice 76 of 2024

SSC’s: Temporary extension of operational hours

Dear Valued Customers,

The Companies and Intellectual Property Commission (CIPC) would like to inform you of a temporary adjustment in the operational hours of our Self-Service Centre’s located in Cape Town, Durban, Johannesburg, and Pretoria. The change is in response to the increased demand from customers registering for spaza shops during December 2024.

Temporary Operating Hours

Self-Service Centre’s (SSC): Monday to Friday: 08:00 to 17:00

Kiosk Services:  Monday to Friday: 09:00 to 17:30

Both SSC’s and Kiosk Services:  Saturday: 09:00 to 12:00

These extended hours will be in effect from 2 to 23 December 2024. We appreciate your understanding and cooperation as we enhance our service delivery during this busy period.

Notice 74 of 2024

Foreigner Assurance common challenges

The Companies and Intellectual Property Commission (“CIPC”) hereby informs customers that it is receiving a high volume of poor-quality applications on the foreigner assurance process which contributes to unnecessary resubmission and enquiries.

CIPC takes note of the criticism from customers on the service and therefore would like to highlight common challenges experienced on the quality of applications on this service to improve the efficiency with which it is submitted by customers and assured by CIPC.  The rejection rate for applications on this service during July to September 2024 was 52%.

  1. Certification Requirements:

Customers are reminded that they need to strictly comply with the provisions of Practice Note 2 of 2022.  Some key elements of this Practice Note are highlighted below (but for completeness refer to the Practice Note):

  • Identification of the Commissioner of Oath:

The Commissioner of Oaths, Notary or person who apostilled the document MUST be clearly identifiable by providing his/her FULL NAMES (not initials), SURNAME and SIGNATURE.

The application will be rejected if the name of the Commissioner of Oaths, Notary or person apostilling the document contains initials as part of the full name or just initial/s and surname.

The application will also be rejected if the application contains multiple stamps whereby the Commissioner of Oaths, Notary or person who apostilled the document seems to be different persons – a single Commissioner of Oaths, Notary or person who apostilled the document MUST be identifiable.

For police officers, the full name and surname must be provided and be clearly legible.

  • Designation of Commissioner of Oath:

The designation must be stated on the document, without which it cannot be confirmed that the person is authorized to assure the authenticity of the copy presented to him/her.  For apostilled documents, it must clearly state what capacity that person holds AND that he/she has the authority to do so.

The Notary seal must be legible whether an embossed seal or an electronic seal and in English.

For police officers, his/her rank must be clearly stated as well as his/her rank number.  Certification done by police may have two stamps, one stamp must have information of the police station and other stamp must have information of the police officer.

  • Traceability of the Commissioner of Oath:

The physical address (not postal address) MUST be stated.  If the authenticity or validity of the document is questioned in future, the person commissioning, notarizing or apostilling the document must be traceable to question him /her on the process followed by him/her when attending to the document.

For police officers, the station stamp must be legible and the station clearly identifiable.

  • Dated:

The certification, notarized or apostilled document MUST be date stamped, and the date may not be older than 3 months.

Date stamps may not be electronically inserted post certification, notarization or apostilization.

  1. Capturing of Detail:

If any of the captured information is incorrect, the application will be rejected.  Example – misspelling of a name (including not capturing any special characters in the name or surname), unnecessary open spaces in any of the fields, incorrect capturing of the passport or foreign identity number, incorrect capturing of birth dates or expiration dates, incorrect country of origin will result in the application be rejected.

  1. General:

If any of the information cannot be verified since it is incomplete or illegible, the application will be rejected.

Certification, notarization or apostilization MUST be in English.  If in any other language, then translation must be provided.

If the authenticity of the document is questionable in the view of CIPC, it will be rejected.

If any part of the document is unclear e.g. the foreigner nationals face, or any of his/her detail is unclear or questionable it will be rejected.

Once an application is rejected due to assurance controls and/or security controls on the service and the assurance of the identify of foreign nationals, the application cannot be reactivated. The deficiencies must be corrected and then submitted as a new application.

Only foreign nationals who is not in possession of a South African identity document or approved asylum document (meaning that they have been assured with the Department of Home Affairs) MUST follow FAV.

Customers are also urged to strictly comply with the guidelines (especially Practice Note 2 of 2022) on how documents must be prepared, completed and/or certified since it is the responsibility of every customer who submits documents to the CIPC to ensure that they are correct, complete and compliant before being submitted.  Applications that do not comply will be rejected by the CIPC.  Customers must apply reasonable due diligence in assuring the completeness and correctness of documents received from their clients before submitting to CIPC.

Customers are also reminded that submitting false or misleading information to the CIPC is a criminal offence in terms of section 214 of the Companies Act and reasonable due diligence must be followed in the assessment and preparation of documents to be submitted to the CIPC.

Lastly, customers who engage in the business of assisting others with the registration, maintenance etc. of legal entities may be regarded as accountable institutions in terms of the Financial Intelligence Centre Act and in such instances must be registered with the Financial Intelligence Centre and comply with the Financial Intelligence Centre Act which includes reasonable due diligence in the identification of clients as part of their on-boarding process.

For more information on FAV, and Certification, kindly refer to previous notices and webinars published on such topics on the CIPC website:

For further assistance, kindly refer to www.cipc.co.za / enquiries for guidance on how to refer your enquiry.

Notice 75 of 2024

Processing delays in foreigner assurance, new company registrations and beneficial ownership declarations

The Companies and Intellectual Property Commission (“CIPC”) wishes to inform customers that due to a drastic increase in the volume of registration of spaza shops, as per the directive of the President of the Republic of South Africa, significant delays are experienced in the following services:
1. Foreigner Assurance (“FAV”);
2. Name Reservations; and
3. New company registrations especially short standard private companies on the e-Services platform.
With the introduction of the Beneficial Ownership Hard Stop on Annual Returns, the volume of foreigner assurance applications drastically increased since foreign nationals must be assured via FAV before being able to file Beneficial Ownership Declarations. This resulted in the average turnaround time of 2 working days increased to 5 to 7 working days. The directive of the President, for spaza shops to be registered with the CIPC as companies, additional to the municipality registration, has resulted in an additional increase of applications. Customers need to expect a turnaround time of 10 to 15 working days for FAV, 5 working days for name reservations and 5 to 10 working days on new company registrations for the near future until such time all spaza shops have complied with the directive of the President to register as companies (together with their registration at their local municipalities).

For full details regarding the above mentioned please see below notice:

Notice 72 of 2024

Re: New customer verification process

In line with securing customer accounts, CIPC has implemented a new customer verification process for SA ID holders as well as Foreign Passport holders.

The process will be as follows:
A. Clients with a South African ID number

1. Customer will login using existing credentials on existing platforms.
2. Upon login, customer will be presented with a verification page. Customer must:

    • Provide all necessary information which is mandatory.

3. Once all provided information is verified, a password reset page will be presented, and you will be required to update your password.

    •  Follow the instruction for “password minimum requirements”
    •  In instances where you need to update your contact details (follow “update contact details process”)

4. When you input the new password and confirm new password, click on update.
5. An email link will be sent to the email address as listed by the customer, for verification.
6. Click the link to verify.
7. On successful verification, clients will now be able to log in.

 

B. Foreign Nationals – (passport numbers)
1. Customer will login using existing credentials on existing platforms.
2. Upon login, customer will be presented with a verification page. Customer must:

    •  Provide all necessary information, which is mandatory and click verify.
    •  Follow the instruction for “password minimum requirements”
    •  In instances where you need to update your contact details (follow “update contact details  process”)
    •  Once all provided information is verified and successful, a password reset page will be provided to update your password

3. If there is no record of passport details on CIPC’s database, you will be provided with a link to update passport details on the Foreigner Assurance process.
4. Once approved, you will be able to return after 48 hours and then follow Step 2 above.
5. An email link will be sent to the email address as listed by the customer, for verification.
6. Click the link to verify.
7. On successful verification, clients will now be able to log in.

Should you have any issues, please contact the CIPC Contact Centre on 086 100 2472

Notice 18 of 2024