Update: System challenges with the implementation of enhanced eservices and BizPortal platforms
Dear customers,
The CIPC wishes to thank you for your patience with the transition to the new E-services and BizPortal platforms. The CIPC appreciates the feedback received via email, logged queries and through social media platforms. Since the migration of the transacting platforms on Monday, 9 January 2023 to Thursday, 12 January 2023, over 20 000 transactions were processed successfully.
The CIPC has worked on challenges with the implementation of the system. The following issues have been resolved:
1. User Login Error
2. Login Validation Errors
3. System Performance Improvement
4. Disclosure Documents not sent to Customers/Incorrect document
5. Duplicate name reservations
6. Dispatch of certificates and missing / incorrect data on certificates. Dispatch is running and customers should receive their certificates by 15 January 2023.
The CIPC team is still working on resolving issues with ‘Foreign Director Assurance’ and the migration of names from the old system to new systems. While the above is resolved, there may be isolated cases/issues experienced by customers and for these we request that queries be logdged so that these can be attended to.
Troubleshooting:
-When handling multiple transactions that have fees, you can add the items to your cart and at the end of transacting, make a once off payment for all items in your cart.
-The CIPC has started arranging troubleshooting webinars. Two sessions were conducted on 13 January 2023. More sessions are planned for next week. Recording of the sessions can be accessed on our Facebook and You Tube pages.
-The CIPC will also post troubleshooting tips for common issues on social media sites.
Customer queries:
Customers are requested to log tickets and provide detailed description of the errors and challenges experienced. We request that customers please include the webpage, the picture of the error and the entity name and number. The CIPC wishes to extend an apology to affected customers for the inconvenience caused.
Customer query contacts:
– Call centre: 086 100 2472 – Kindly note that there might be delay in answering calls due to the high call volumes during the transition period.
– QRS: https://enquiries.cipc.co.za
Update: challenges with the enhanced e-Services and Bizportal platforms
A note from the patent office
Year 2023 is already in full swing as we now rarely receive out-of-office replies. As the Patent Office, we would like to wish all patent attorneys and practitioners, members and non-members of the South African Institute of Intellectual Property Law (SAIIPL), a prosperous and healthy 2023.
The beginning of the year is an opportune time for reflecting on the previous year, sharing observations of the yesteryear, and to shed some light on new possibilities. First, we would like to thank members of various organizations, including SAIIPL and Pretoria Lawyers Association, for constantly cooperating and engaging with the Patent Office, in its efforts to improve services. Over the past year, continuous engagements with the practitioners has enabled the Office to identify areas of concern, calling for improvements on our side. This year, our efforts will be focused on modernizing our systems to ensure efficient registration and maintenance of patent and design rights. However, the efforts of the Patent Office will only yield meaningful outcome if we continue to cooperate and make a step further from where we ended the race in 2022.
In 2022, the Patent Office received 13976 patent applications. This number translates to an increase of 28%, compared to 2021. A closer look at these numbers reveals that 46% applications were derived from PCT international applications and 34% were filed by foreign applicants as first instance applications, claiming no priority. The Patent Office, like all stakeholders who make use of the South African Patent system or patent data, is interested in better understanding this apparent increase. Is it a bubble, a sustainable increase or a reflection of ills of our depository system? Interestingly, a majority of these first instance foreign applications were accompanied by requests to expedite their acceptance.
Although the Patent Office is not officially performing substantive examination of patent applications, the Office does have limited capacity to identify patent applications that patently do not meet intrinsic and/or extrinsic patentability requirements. The Office is therefore in a position to inform the practitioners that a reasonable and perturbing number of first instance foreign applications are merely replicas of inventions which were already applied for and published in other jurisdictions. Upon entry into South Africa, these applications claim no priority and are in the name of other/different applicants in foreign jurisdictions. The Netherlands Patent Office recently wrestled with the same phenomenon and as of 01 September 2022, the Netherlands Patent Office rejects “re-used applications” on the grounds of abuse of law or legal process.[1] As the South African Patent office, we view the above-mentioned issue as manifest abuse of the depository patent system.
As a general principle, and in terms of the current legislation, patent applicants are required to appoint qualified patent attorneys or agents to file and prosecute complete patent applications at the Patent Office. Therefore, the “re-used applications” pass through the hands of qualified patent attorneys, and are accompanied by signed declarations and prescribed forms. In this regard, our office is grappling with the question of whether there is a duty on patent applicants and their representatives to conduct filing and prosecution of patent applications in good faith. It can be implied from some of the judgements that patent applicants have a duty of good faith. For instance, in Gallagher Group Ltd v IO Tech Manufacturing (Pty) Ltd, the court emphasized that “It is in the interest of public policy to ensure that patentees only file patents for inventions which they believe are valid, thereby protecting the patent system against abuse.”[2] Recently, the Constitutional Court has confirmed that the doctrine of unclean hands may find application in patent litigation.[3] The decision of the apex court opens a question of whether the doctrine of unclean hands can be successfully raised in circumstances where the patent applicant did not conduct filing and prosecution of the patent application in good faith.
We therefore appeal to all practitioners to use the current system in a manner that preserves its shaky credibility. In the course of 2023, we will monitor the influx of the “re-used applications” and put measures in place to deal with such abuse of the system.
As we begin 2023, we look forward to continued cooperation. And once again, we extend our best wishes for 2023.
System challenges with the implementation of enhanced eServices and Bizportal platforms
Dear customers/media,
Today, 9 January 2023, the CIPC announced a migration to upgraded e-services and BizPortal platforms, aimed at providing a paperless; faster, company registration and maintenance system. With all rigorous testing and retesting conducted, it is expected that with projects of this magnitude, there would be teething problems experienced. It is unfortunate that the biggest issue experienced was out of the CIPC’s control. The Department of Home Affairs (DHA) experienced system issues, which the CIPC relies on for verification, earlier today. This resulted in some customers not being able to submit new applications and/or received error messaging for OTP verification.
The relevant back office staff is attending to the delays caused by this. There may be isolated issues the CIPC may not be aware of and therefore encourages customers to log fault tickets on the “Query Resolution System (QRS), so that these issues are speedily resolved.
The CIPC wishes to extend an apology to affected customers for the inconvenience caused to them.
Customer query contacts:
Call centre: 086 100 2472
Mail: enquiries.cipc.co.za
Media enquiries:
Enquiries: Charmaine Motloung
E- Mail: cmotloung@cipc.co.za
System challenges with the implementation of enhanced eServices and Bizportal platforms
Practice note 05: Issuance of Notices of Acceptance and Official Actions and e-filing of outstanding documents
Practice note 05 – issuance of Notices of Acceptance Official Actions and e-filing of oustanding documents
CIPC – Changing of payment method
Dear Customer
In an effort to continuously improve our customer service offering, the CIPC has taken a strategic decision to phase out the current payment platform of Electronic Funds Transfer (EFT) where customers often make bulk deposits into a customer code and transactions being deducted as and when a service is used. From the 5th December 2022, the CIPC will only accept debit/credit card payment method for transactions on the CIPC electronic platforms; however, EFTs and declining balances will be permitted for manual transactions.
Closure of CIPC offices during the upcoming festive season
Manual name reservation service not available
The Companies and Intellectual Property Commission (“CIPC”) is currently experiencing technical difficulties with the associated name reservation service (manual name reservation) and it is receiving urgent attention. Therefore, until further notice, this service is not available to customers.
Customers are requested not to submit any Associated Name Reservations (Form CoR9.1 with proof of association with existing name) via namereservationsandregistrations@cipc.co.za or any of the other existing electronic name
reservation platforms. If submitted to such electronic platforms, the proposed names on such application may be rejected, since it is associated with existing names and the fee payable will not be refunded by CIPC.
CIPC has prioritised the restoration of the process and / or creating alternative channel for the aforementioned name applications.
Customers are advised to continue with the registration of their For Profit New Company (through the various channels available) even though the company will be registered without a company name. Once the associated name is
reserved, you need to apply for a Company Name Change, free of charge. The registration number for the registered company will be its registration number with the suffix (South Africa).
Name reservation applications (Associated Name Reservations) submitted via namereservationsandregistrations@cipc.co.za and not yet processed will be rejected. If the transaction was billed already, the fee will be credited back to the customer code used. These applications will have to be resubmitted once the electronic platform is available.
CIPC apologies for any inconvenience caused and confirms that this matter is receiving urgent attention
Co-operative that has been directed to change name by the registrar of Co-operatives
Notice is hereby given in terms of section 11 of the Co-operatives Act of 2005 as amended, that Co-operative name have been amended as follows:
1. IKAMVA MULTIPURPOSE CO-OPERATIVE LIMITED (2019/010624/24) has been revoked and changed to ABAKHUPHUKHA PHAMBILI MULTIPURPOSE PRIMARY CO-OPERATIVE LIMITED
REGISTRAR OF CO-OPERATIVES
Office of the Registrar of Co-operatives
The DTIC Campus
77 Meintjies Street
Sunnyside
0002
Private Bag X237
PRETORIA
0001
Department of Home Affairs system down time affecting ID verification on CIPC systems
Dear Customers
Kindly note that Department of Home Affair’s (DHA) system is currently offline. CIPC systems are linked to DHA for ID verification on various processes. The following processes might be affected by the DHA
system down time:
- Customer Registration,
- Password reset,
- New company registration,
- BBBEE applications,
- Director amendments;
- CC member changes; and
- Annual return and filing of Financial Accountability Supplements FAS.
Customers trying to transact might receive error messages like ID number does not exist or cannot be verified. When this happens, it means the DHA system is down, and you need to try again later. We are
dependent on the availability of the DHA system. Kindly note that once this issue has been resolved, you may experience intermittent downtime in future, until a permanent resolution has been found.
We apologise for any inconvenience caused.